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eGain Conversation Hub vs. Sideline by Pinger

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eGain Conversation Hub
Score 8.6 out of 10
N/A
eGain Conversation Hub unifies and automates customer conversations across channels, featuring comprehensive capabilities for messaging, social, chat, email, cobrowse, video, and phone.N/A
Sideline
Score 0.0 out of 10
N/A
Sideline creates a second business line on a phone using an app. Sideline works with an existing carrier network (not VoIP) to deliver call quality anywhere the phone has service. And its custom caller ID makes it clear which number is ringing so it's easy to prioritize calls and answer accordingly.N/A
Pricing
eGain Conversation HubSideline by Pinger
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
eGain Conversation HubSideline
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
User Ratings
eGain Conversation HubSideline by Pinger
Likelihood to Recommend
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
eGain Conversation HubSideline by Pinger
Likelihood to Recommend
eGain Corporation
Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service.
Verified User
Anonymous
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Pinger, Inc.
No answers on this topic
Pros
eGain Corporation
  • Multiple options to choose channel of your convenience
  • The product capabilities are very good. Easy for integration and deployment
  • Strong consulting partnership
Verified User
Anonymous
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Pinger, Inc.
No answers on this topic
Cons
eGain Corporation
  • Service and support needs to be done better.
  • Compliance and risk management needs to be improved
Verified User
Anonymous
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Pinger, Inc.
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Alternatives Considered
eGain Corporation
While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time.
Verified User
Anonymous
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Pinger, Inc.
No answers on this topic
Return on Investment
eGain Corporation
  • eGain helped in improvising our customer engagements
  • Customer retention was made possible as the tool helps us analyse the painpoints of the customer
  • Social Media Marketing helped to gain a lot of customers with minimal cost incurred.
Verified User
Anonymous
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Pinger, Inc.
No answers on this topic
ScreenShots