Egencia vs. Zeno

Egencia

Egencia

32 Reviews and Ratings

Zeno

Zeno

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Egencia	Score 1.7 out of 10	N/A	Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting services available on demand.	N/A
Zeno	Score 5.0 out of 10	N/A	Zeno is a travel management tool from Australia-based Serko.	N/A

Pricing

Egencia

Zeno

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Egencia	Zeno
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Egencia	Zeno
Considered Both Products	Egencia Verified User Anonymous Chose Egencia Poorly. FCM was functional, this is not. Incentivized Helpful? Rachel Friedlander-Holm Social Impact Program Manager Chose Egencia Egencia is a bit more streamlined and easier to use. Incentivized Helpful? JF Jessica Fish Executive Assistant Chose Egencia Egencia didn't hold a candle to any of the other programs I used. Concur was much more professional and intuitive. Upside's customer service was head and shoulders above Egencia's. Incentivized Helpful? RR Renaud Renvoye Client Manager Chose Egencia I think Concur is a step above compared to Egencia. Egencia is not backed up by a company like SAP that enhances the integration and ease of using the app. Otherwise Egencia is doing a good job for mid market companies but it must be hard to scale at an enterprise level. Incentivized Helpful? Verified User Anonymous Chose Egencia Egencia has the most variety when booking your hotel/flight, as well as the best pricing. We use Airbnb for Work alongside Egencia so that we can book accommodation outside of hotels, but this does not cover the flights. Egencia has it all (flights and accommodation) in … Incentivized Helpful? Verified User Anonymous Chose Egencia I used another solution which required pending for a consultant to propose options and then waiting for the chosen option to be booked. Contrary to that, in Egencia I searched for the options myself, had the results after short waiting time and was able to finalize the booking … Incentivized Helpful? Verified User Anonymous Chose Egencia Sorry - I don't have any other experience with other similar products used in businesses. Incentivized Helpful? Chase Palmer, CISSP Security Engineer II Chose Egencia Egencia helps with the management of booking travel without having a centralized travel coordination team. I don't know what other companies were evaluated, but Egencia proved to be a much better solution than allowing employees to book their own travel in the wild. We have … Incentivized Helpful? PD Patricia Davis Office Manager Chose Egencia We have used a lot of the online travel sites (Expedia, Travelocity, Orbitz, Hot Wire etc...) primarily for price shopping only. We do not have it set as an option for employees to use those services. Incentivized Helpful? Erica Marois Content Manager Chose Egencia It's not even close! Axios was much more difficult to navigate than Egencia. In my opinion, Egencia more closely mirrors travel booking systems we all use outside of work, which makes training much easier for new users. The ability to automatically download calendar invites, … Incentivized Helpful?	Zeno No answer on this topic

Features

Egencia

Zeno

Travel Management

Comparison of Travel Management features of Product A and Product B
	Egencia 1.0 Ratings 106% below category average	Zeno - Ratings
Customizable Approval Workflows	1.00 Ratings	00 Ratings
Travel Spend Reports	1.00 Ratings	00 Ratings
Consolidated Invoicing	1.00 Ratings	00 Ratings
Centralized Itinerary Management	1.00 Ratings	00 Ratings
Collaborative Booking	1.00 Ratings	00 Ratings
Reuses Traveler Information	1.00 Ratings	00 Ratings
Integrated Expensing Tool	1.00 Ratings	00 Ratings

Best Alternatives
	Egencia	Zeno
Small Businesses	Rippling Score 8.9 out of 10	Rippling Score 8.9 out of 10
Medium-sized Companies	Lola.com Score 8.0 out of 10	Lola.com Score 8.0 out of 10
Enterprises	Emburse Chrome River Score 9.2 out of 10	Emburse Chrome River Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Egencia	Zeno
Likelihood to Recommend	1.0 (0 ratings)	- (0 ratings)
Usability	10.0 (0 ratings)	- (0 ratings)
Support Rating	6.4 (0 ratings)	- (0 ratings)
Online Training	10.0 (0 ratings)	- (0 ratings)
Vendor post-sale	10.0 (0 ratings)	- (0 ratings)
Vendor pre-sale	10.0 (0 ratings)	- (0 ratings)

User Testimonials
	Egencia	Zeno
Likelihood to Recommend	Overall, Egencia is a good tool for my employees to use when I (or my work partner) aren't available to make the reservations. They can easily access their account and the charges will go on the corporate credit card. This makes it all around easy for the traveling employees. Incentivized PD Patricia Davis Office Manager Read full review	No answers on this topic
Pros	Egencia is an all-in-one booking tool so you can keep everything in once place. Egencia works with SAML, so it's easy for users to get set up and logged in. Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well. Incentivized Chase Palmer, CISSP Security Engineer II Read full review	No answers on this topic
Cons	Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing. The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia. Incentivized JF Jessica Fish Executive Assistant Read full review	No answers on this topic
Usability	It is just so simple to use. Incentivized TK Trish Kootstra Office Manager Read full review	No answers on this topic
Support Rating	I have not been involved with any product support or troubleshooting; however we had an issue where the app or website were down for some time and they were able to resolve the issue and have it back up and running pretty fast so i would say that overall support is pretty good! Incentivized RR Renaud Renvoye Client Manager Read full review	No answers on this topic
Online Training	My training was over the phone with some trial and error. Incentivized TK Trish Kootstra Office Manager Read full review	No answers on this topic
Alternatives Considered	I used another solution which required pending for a consultant to propose options and then waiting for the chosen option to be booked. Contrary to that, in Egencia I searched for the options myself, had the results after short waiting time and was able to finalize the booking without waiting for someone else's action. Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	More efficient booking - save time. We can specify when additional approval needs to take place based on perimeters that we set (price, class, etc) - save money! All electronic - bookings all online so have easy access to all staff trips. Incentivized Verified User Anonymous Read full review	No answers on this topic
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