TrustRadius

Eleveo vs. EvaluAgent

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Eleveo
Score 10.0 out of 10
N/A
Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.N/A
EvaluAgent
Score 0.0 out of 10
N/A
EvaluAgent is a quality assurance and contact center improvement software platform, offering automated compliance checks and a streamlined evaluation experience. Users can build custom scorecards, automatically send “evaluations to be completed” to inboxes of evaluators, and utilize real-time reports, calibration, agent appeals and feedback to help call center agents flourish.
$11
per month per user
Pricing
EleveoEvaluAgent
Editions & Modules
No answers on this topic
Quality Assurance
from $23
per month per user
Add-On: One to Ones and Actions
from $11
per month per user
Add-On: eLearning (LMS)
from $11
per month per user
Offerings
Pricing Offerings
EleveoEvaluAgent
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Add-Ons: One to Ones and Actions
More Pricing Information
Community Pulse
EleveoEvaluAgent
Considered Both Products
Eleveo
Verified User
Anonymous
Chose Eleveo
ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its …
EvaluAgent

No answer on this topic

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EleveoEvaluAgent
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Zoom Contact Center
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Score 8.2 out of 10
Eleveo
Eleveo
Score 10.0 out of 10
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User Ratings
EleveoEvaluAgent
Likelihood to Recommend
8.4
(0 ratings)
-
(0 ratings)
Support Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
EleveoEvaluAgent
Likelihood to Recommend
Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.
Bailey Testerman | TrustRadius Reviewer
Bailey Testerman
Communications Director
Read full review
No answers on this topic
Pros
  • Screen share software from other programs for others.
  • Volume control where I can share videos without the consequences of breaking audio or bad buffering.
  • A great camera where I can show myself and others without any evidence of bad camera or statics.
Miracle Achebe | TrustRadius Reviewer
Miracle Achebe
Student Office Assistant
Read full review
No answers on this topic
Cons
  • I would like to be able to have a real-time translation tool available for clients who do not speak the same language. This would greatly help direct interaction with the client.
Kristin Butcher Wester | TrustRadius Reviewer
Kristin Butcher Wester
Human Resources Specialist
Read full review
No answers on this topic
Support Rating
At the moment there is no reason to use the ZOOM support.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Through this software the reports generated are clean and easy to understand.
  • Amazing data quality management solution.
  • Excellent data integration platform.
  • Collaboration and easy communication tool.
Hannah Caleb | TrustRadius Reviewer
Hannah Caleb
Quality Engineer
Read full review
No answers on this topic
ScreenShots