Eleveo vs. Intradiem

Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.

Incentivized

Given that I've been working in the call center industry for years upon years and knowing how well-streamlined the process of distributing training modules to a whole floor of agents all at once can be, I must say, Intradiem would have been a bit time saver back when I first started at similar workplaces. Training modules would be what I would say is its most appropriate usage, as opposed to direct communication on an IM basis.

Incentivized

• Screen share software from other programs for others.
• Volume control where I can share videos without the consequences of breaking audio or bad buffering.
• A great camera where I can show myself and others without any evidence of bad camera or statics.

Incentivized

• Workforce management.
• Giving intelligence reports.

Incentivized

• I would like to be able to have a real-time translation tool available for clients who do not speak the same language. This would greatly help direct interaction with the client.

Incentivized

• Occasionally, upon completing assignments, they wouldn't always be marked complete.
• Unless the Intradiem software was already installed on a given workstation I was using, my staff never seemed to know how to get it installed for me.
• There were occasional times when my coworkers would have assignments that did not populate for me.

Incentivized

At the moment there is no reason to use the ZOOM support.

Incentivized

ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.

Incentivized

• Through this software the reports generated are clean and easy to understand.
• Amazing data quality management solution.
• Excellent data integration platform.
• Collaboration and easy communication tool.

Incentivized

• The best project contacts easy management.
• Intradiem is effective on records management and files sharing.
• Effective communication and activities and behaviors tracking tool.

Incentivized