Eleveo vs. Klaus

Klaus

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Eleveo	Score 10.0 out of 10	N/A	Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.	N/A
Klaus	Score 8.0 out of 10	N/A	High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°…	$0 Up to 10 conversation reviews per week

Pricing

Eleveo

Klaus

Editions & Modules

No answers on this topic

Free Trial: $0.00
Up to 10 conversation reviews per week

Offerings

Pricing Offerings
Eleveo	Klaus
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews

More Pricing Information

Community Pulse
	Eleveo	Klaus
Considered Both Products	Eleveo Verified User Anonymous Chose Eleveo ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its … Incentivized Helpful? Verified User Anonymous Chose Eleveo ZOOM is cheaper than Cisco. Incentivized Helpful?	Klaus No answer on this topic

Best Alternatives
	Eleveo	Klaus
Small Businesses	8x8 Contact Center Score 7.5 out of 10	8x8 Contact Center Score 7.5 out of 10
Medium-sized Companies	Zoom Contact Center Score 8.2 out of 10	Eleveo Score 10.0 out of 10
Enterprises	Calabrio WFM Score 8.5 out of 10	Calabrio WFM Score 8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Eleveo	Klaus
Likelihood to Recommend	8.4 (0 ratings)	7.0 (0 ratings)
Usability	- (0 ratings)	4.0 (0 ratings)
Support Rating	10.0 (0 ratings)	- (0 ratings)

User Testimonials
	Eleveo	Klaus
Likelihood to Recommend	Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve. Incentivized Bailey Testerman Communications Director Read full review	Klaus works great for teams looking to share feedback on a subset of conversations customer support agents have with customers. Incentivized Verified User Anonymous Read full review
Pros	Screen share software from other programs for others. Volume control where I can share videos without the consequences of breaking audio or bad buffering. A great camera where I can show myself and others without any evidence of bad camera or statics. Incentivized Miracle Achebe Student Office Assistant Read full review	Set review goals through assignments Calculates the team's IQS Help us identify areas for improvement Incentivized Verified User Anonymous Read full review
Cons	I would like to be able to have a real-time translation tool available for clients who do not speak the same language. This would greatly help direct interaction with the client. Incentivized Kristin Butcher Wester Human Resources Specialist Read full review	the UI can be difficult to use too many changes to the UI Incentivized Verified User Anonymous Read full review
Usability	No answers on this topic	It's not always super easy to use. The UI changes often which can be frustrating. I'd rather be able to set up the program and have to work continually for my team. In my opinion, I've especially seen it go downhill since it's been acquired by zendesk. Incentivized Verified User Anonymous Read full review
Support Rating	At the moment there is no reason to use the ZOOM support. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis. Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	Through this software the reports generated are clean and easy to understand. Amazing data quality management solution. Excellent data integration platform. Collaboration and easy communication tool. Incentivized Hannah Caleb Quality Engineer Read full review	We can say with confidence that we are delivering top notch service to our customers. Incentivized Verified User Anonymous Read full review
ScreenShots		Klaus Screenshots