TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Elium

    Score7 out of 10
    N/AElium is a knowledge sharing platform from the company of the same name in Belgium, designed to helps users easily build a central hub for scaling teams that need to organise and access crucial content to get work done.N/A

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    EliumZoho Desk
    Editions & Modules
    No answers on this topic
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    EliumZoho Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup Fee$4 per userRequired
    Additional DetailsElium provides three subscription plans publicly available on our website. The team plan is available as of 4 euros/user/month and made easy with a simple credit-card based payment. It offers unlimited spaces and content, personalizable structure and templates, together with online support. The Corporate plan is available at 8 euros/user/month and gives you access to advanced group management features, onboarding services and additional enterprise security features like the Single-Sign-On. Finally, the Enterprise plan includes all features of the corporate plan and provides enhanced options such as an unlimited number of administrators, custom branding and domain name, unlimited API access, priority support and access to professional services. Estimations are available upon demand. Reach out to someone in our team for more information.A discount is offered for yearly billing.
    More Pricing Information
    Features
    EliumZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of Elium and Zoho Desk
    Feature
    Elium
    -
    Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets00 Ratings8.94 Ratings
    Expert directory00 Ratings7.93 Ratings
    Subscription-based notifications00 Ratings7.93 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.54 Ratings
    Ticket response00 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of Elium and Zoho Desk
    Feature
    Elium
    -
    Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base00 Ratings8.94 Ratings
    Internal knowledge base00 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Elium and Zoho Desk
    Feature
    Elium
    -
    Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.02 Ratings
    Email support00 Ratings6.64 Ratings
    Help Desk CRM integration00 Ratings8.93 Ratings
    User Ratings
    EliumZoho Desk
    Likelihood to Recommend
    -
    (0 ratings)
    7.8
    (23 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (12 ratings)