eMaint CMMS vs. HxGN EAM

This program is great to track equipment or machinery especially at multiple locations. Can be also used to work with vendors.

Incentivized

HxGN EAM is probably better suited for larger enterprise solutions where there is a need for enterprise asset management. At our organization, we had a long asset list but also at multiple sites and building locations. With many sites, we found it difficult to sometimes track the assets. The HxGN EAM product allowed for a consolidated view as well as good on-time reporting that can also be customized for different parts of the organization or user groups. This solution generally integrated well with our organization; this should be assessed for your organization.

Incentivized

• A software program that is configurable which can meet many different needs. Basically, you can customize the CMMS to meet your specific needs.
• Easy to learn and use.
• Listening to customer needs. As more people are using this software, things are identified to make improvements which eMaint does well at providing updates.

Incentivized

• Easy to customize for specific needs of our clients.
• Allows system administrators to develop custom reports with Cognos and make these reports accessible to all users, or specific user groups.
• Easy to apply custom business rules using Flex SQL.
• User friendly even to a beginner. I always say if a user can navigate an MS Office product, they can navigate Infor EAM.

Incentivized

• Functionality not delivered as promised - on usage of tab.
• QR code functionality.
• Friction between implementation team and marketing team that sold this to us.

Incentivized

• Infor Enterprise Asset Management doesn't step the user through the process easily. The user must already know the process and how to step through it. But I still don't see this as a very big issue.
• Would like a separate mobile program to handle the parts side of the equation (receiving, put-up, counting, etc.).
• The mobile program could do a better job of handling fleet assets. Currently, a lot of configuration and customization is used to get the mobile program to work appropriately in a fleet environment.

Incentivized

EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.

Incentivized

Never had a good beginning from the start. We are just dreading using this because we paid for it.

Incentivized

The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.

Incentivized

eMaint was by far most the most comprehensive and customizable solution we looked at. The eMaint team was also extremely responsive and available during the selection process. The product training and conferences were very helpful for new user orientation and best practice learning. The customizable reports also allowed us to provide data to management in an easy to digest format

Incentivized

The ease of configuration, scalability, and built-in functionality were the main reasons for us to go with EAM.

Incentivized

• Saved time, energy, and money by digitally handling all maintenance and customer info.
• Could not be easily integrated with other software.

Incentivized

• Increased efficiency
• Accurate reporting
• Simple to track

Incentivized