Encircle vs. Guidewire ClaimCenter

Encircle is the best field software we have ever used. The designer must have worked in the field because every challenge we face has been addressed in the software. The ability to provide our Customers so many types of reporting in real time helps keep our company in the forefront of our Industry.

ClaimCenter is very well suited for almost any claims environment. In many cases, claims handling can be delayed by the fact that there are several people and departments that they have to go through. Without a system in place that provides a UI for the user to work in, claims can be missed or just delayed due to general user error. This system streamlines that workflow. If the claims department is not very big or their volume of processed claims isn't high enough, ClaimCenter might be a little overboard.

Incentivized

• Real time reporting from the job site.
• Very detailed drying reports for all of our water losses
• Interactive reports for our customers including photos and videos.
• Excellent content listing and photography options.

• Interacts very well with other Guidewire products (e.g. BillingCenter, PolicyCenter).
• Interacts well with "payment" vendors like One, Inc. to be able to issue payments electronically.
• From a new-hire standpoint, the system is easy to train new users on.

Incentivized

• Sometimes it takes a long time to load the job at the site.
• As long as the internet signal is strong the software works beautifully. You can work offline in those cases where the signal is not good or not there at all.

• Installation and deployment can be tricky. Professional services is highly recommended
• There a couple of workflows that are not as efficient as the others. This causes a bit more manual work to be done

Incentivized

Most interactions with support have been very helpful and led to the resolution of the issues. They were more than willing to help resolve issues and were knowledgeable. Also, the time to get an actual representative was much lower than many other vendors. Getting to additional tiers of support was a hassle at times, but once there the issues got resolved.

Incentivized

They fail to have the same features and customer service

We have been very happy users of ClaimCenter (currently on version 9) for over 15 years and have not had any reason to review other competitor claims management platforms.

Incentivized

• This software has allowed us to improve our KPIs with all of our Customers.
• In turn this has allowed us to receive additional volume from these Customers ultimately benefiting the bottom line of our Company
• The efficiency on site means less costs on the job and more profit for the Company.

• ROI is still under assessment