TrustRadius: an HG Insights company

EngageBay vs. Zendesk Sell

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    EngageBay

    Score6.9 out of 10
    N/AEngageBay is presented by the vendor as a powerful, simple, affordable, and integrated all-in-one marketing, sales, and service automation platform with a free CRM, designed for small businesses and startups to grow their business to the next level. It comprises a marketing automation suite to help businesses save time, nurture audiences and automate routines, manual tasks; free CRM and sales automation designed to keep users organized by storing and categorizing all email contacts, track deals,…

    $12.74

    per month per user

    Zendesk Sell

    Score8.8 out of 10
    N/AZendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…

    $19

    per seat/month billed annually

    Pricing
    EngageBayZendesk Sell
    Editions & Modules
    FREE
    $0
    per month per user
    BASIC
    $12.74
    per month per user
    GROWTH
    $42.49
    per month per user
    PRO
    $84.99
    per month per user
    Sell Team
    $19.00
    per seat/month billed annually
    Reach prospecting enrichment add-on (requires a Sell Subscription)
    $27.00
    Per User Per Month (billed annually)
    Sell Professional
    $49.00
    per seat/month billed annually
    Sell Enterprise
    $99.00
    per seat/month billed annually
    Sell Elite
    $199.00
    per seat/month billed annually
    Offerings
    Pricing Offerings
    EngageBayZendesk Sell
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    EngageBayZendesk Sell
    Sales Force Automation
    Comparison of Sales Force Automation features of EngageBay and Zendesk Sell
    Feature
    EngageBay
    8.2
    1 Ratings
    Zendesk Sell
    6.6
    15 Ratings
    Customer data management / contact management10.01 Ratings8.914 Ratings
    Workflow management10.01 Ratings6.115 Ratings
    Opportunity management8.01 Ratings7.913 Ratings
    Integration with email client (e.g., Outlook or Gmail)5.01 Ratings6.915 Ratings
    Contract management8.01 Ratings5.410 Ratings
    Interaction tracking8.01 Ratings7.915 Ratings
    Territory management00 Ratings4.98 Ratings
    Quote & order management00 Ratings3.97 Ratings
    Channel / partner relationship management00 Ratings7.811 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of EngageBay and Zendesk Sell
    Feature
    EngageBay
    8.5
    1 Ratings
    Zendesk Sell
    9.0
    12 Ratings
    Case management7.01 Ratings9.07 Ratings
    Help desk management10.01 Ratings9.011 Ratings
    Call center management00 Ratings9.08 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of EngageBay and Zendesk Sell
    Feature
    EngageBay
    10.0
    1 Ratings
    Zendesk Sell
    6.9
    12 Ratings
    Lead management10.01 Ratings6.012 Ratings
    Email marketing10.01 Ratings7.89 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of EngageBay and Zendesk Sell
    Feature
    EngageBay
    9.0
    1 Ratings
    Zendesk Sell
    5.3
    13 Ratings
    Task management10.01 Ratings8.013 Ratings
    Billing and invoicing management8.01 Ratings1.05 Ratings
    Reporting9.01 Ratings7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of EngageBay and Zendesk Sell
    Feature
    EngageBay
    7.5
    1 Ratings
    Zendesk Sell
    8.2
    15 Ratings
    Pipeline visualization8.01 Ratings7.914 Ratings
    Customizable reports7.01 Ratings9.014 Ratings
    Forecasting00 Ratings7.812 Ratings
    Customization
    Comparison of Customization features of EngageBay and Zendesk Sell
    Feature
    EngageBay
    7.5
    1 Ratings
    Zendesk Sell
    4.2
    15 Ratings
    Custom fields10.01 Ratings7.815 Ratings
    Scripting environment5.01 Ratings1.16 Ratings
    Custom objects00 Ratings4.910 Ratings
    API for custom integration00 Ratings3.08 Ratings
    Security
    Comparison of Security features of EngageBay and Zendesk Sell
    Feature
    EngageBay
    10.0
    1 Ratings
    Zendesk Sell
    9.5
    14 Ratings
    Single sign-on capability10.01 Ratings9.912 Ratings
    Role-based user permissions10.01 Ratings9.011 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of EngageBay and Zendesk Sell
    Feature
    EngageBay
    9.0
    1 Ratings
    Zendesk Sell
    5.4
    7 Ratings
    Marketing automation10.01 Ratings9.87 Ratings
    Compensation management8.01 Ratings1.03 Ratings
    Platform
    Comparison of Platform features of EngageBay and Zendesk Sell
    Feature
    EngageBay
    5.0
    1 Ratings
    Zendesk Sell
    8.0
    13 Ratings
    Mobile access5.01 Ratings8.013 Ratings
    Social CRM
    Comparison of Social CRM features of EngageBay and Zendesk Sell
    Feature
    EngageBay
    -
    Ratings
    Zendesk Sell
    4.0
    5 Ratings
    Social data00 Ratings1.04 Ratings
    Social engagement00 Ratings6.95 Ratings
    User Ratings
    EngageBayZendesk Sell
    Likelihood to Recommend
    10.0
    (1 ratings)
    10.0
    (15 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (2 ratings)
    Usability
    10.0
    (1 ratings)
    8.9
    (4 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    8.8
    (4 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)