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Enghouse Interactive Contact Centers

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Enghouse Interactive Contact Centers

    Score6 out of 10
    N/AEnghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.N/A
    Pricing
    Enghouse Interactive Contact Centers
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Enghouse Interactive Contact Centers
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Enghouse Interactive Contact Centers
    Considered Both Products
    Enghouse
    Chose Enghouse Interactive Contact Centers
    Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes …
    Incentivized
    Chose Enghouse Interactive Contact Centers
    I didn't participate in the acquisition at the beginning but I know some other platforms and after using presence what I like better is the real time reporting, the agent's easy to use interface, the option of sending communications to all of users in a very easy way, the …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Enghouse Interactive Contact Centers
    Contact Center Software
    Comparison of Contact Center Software features of Enghouse Interactive Contact Centers
    Feature
    Enghouse Interactive Contact Centers
    7.0
    2 Ratings
    Agent dashboard7.02 Ratings
    Validate callers6.02 Ratings
    Outbound response7.02 Ratings
    Call forwarding9.02 Ratings
    Click-to-call (CTC)6.01 Ratings
    Warm transfer7.02 Ratings
    Predictive dialing6.02 Ratings
    Interactive voice response9.01 Ratings
    REST APIs6.01 Ratings
    Call scripts6.01 Ratings
    Call tracking8.01 Ratings
    Multichannel integration7.02 Ratings
    CRM software integration7.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Enghouse Interactive Contact Centers
    Feature
    Enghouse Interactive Contact Centers
    7.4
    2 Ratings
    Inbound call routing8.02 Ratings
    Omnichannel inbound routing8.01 Ratings
    Recording6.01 Ratings
    Quality management8.01 Ratings
    Call analytics8.02 Ratings
    Historical reporting8.02 Ratings
    Live reporting8.01 Ratings
    Customer surveys6.02 Ratings
    Customer interaction analytics7.01 Ratings
    User Ratings
    Enghouse Interactive Contact Centers
    Likelihood to Recommend
    8.0
    (3 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)