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Epic MyChart vs. TeleVox by West

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MyChart
Score 10.0 out of 10
N/A
Epic software offers MyChart, a patient portal for sharing health records and information, guidance, or communicating, as well as patient scheduling.N/A
TeleVox by West
Score 0.0 out of 10
N/A
TeleVox, powered by West, offers omnichannel digital patient engagement platform for hospitals, health systems, and other healthcare organizations. With EHR-integrated workflow automation and personalized messaging, TeleVox supports a digital front door strategy that can include patient outreach that influences behavior, enhances care, reduces the operational burden on staff.N/A
Pricing
Epic MyChartTeleVox by West
Editions & Modules
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Offerings
Pricing Offerings
MyChartTeleVox by West
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Epic MyChartTeleVox by West
Best Alternatives
Epic MyChartTeleVox by West
Small Businesses
RXNT
RXNT
Score 8.0 out of 10
RXNT
RXNT
Score 8.0 out of 10
Medium-sized Companies

No answers on this topic

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Enterprises

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All AlternativesView all alternativesView all alternatives
User Ratings
Epic MyChartTeleVox by West
Likelihood to Recommend
10.0
(6 ratings)
-
(0 ratings)
User Testimonials
Epic MyChartTeleVox by West
Likelihood to Recommend
Epic
Before using Epic MyChart as a company we would contact our customers to inform them of results or appointments. With Epic My Chart, this has saved valuable resources as customers can now access their results on the app interface. This is very smooth and effective. We can now send direct marketing to them and generally keep them well informed.
NB
Nathan Brown
Sales Manager
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West Technology Group, LLC (formerly Intrado)
No answers on this topic
Pros
Epic
  • Collecting payments for bills
  • Providing patient data for analysis
  • Continuous updates of their UI
  • Integrating different tools like virtual visits, SmartExam
Verified User
Anonymous
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West Technology Group, LLC (formerly Intrado)
No answers on this topic
Cons
Epic
  • Slow communication form for private messaging, could add a live chat feature option.
  • Better organization to have my chart of multiple companies flow seamlessly on the patient/individual side. A lot of times they have to create multiple accounts, one person provider.
  • Being able to use the app outside of the US allows more access and freedom-range for those that travel or work internationally.
Verified User
Anonymous
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West Technology Group, LLC (formerly Intrado)
No answers on this topic
Alternatives Considered
Epic
More market share, so people are more used to Epic MyChart.
Verified User
Anonymous
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West Technology Group, LLC (formerly Intrado)
No answers on this topic
Return on Investment
Epic
  • It allows me to better decision about my health
  • It allows me to show my medical records to friends and family that are in the medical field
  • Makes it easy to have one location for all medical records
Verified User
Anonymous
Read full review
West Technology Group, LLC (formerly Intrado)
No answers on this topic
ScreenShots