Epic vs. Prime Suite EHR

Epic is very good on the medical side and continues improving mental health and dental care. Having integrated telehealth via Zoom was a game-changer. During COVID, it was vital to have telehealth options and to ensure it was completely HIPAA Compliant and easy to document inside their health record.

Incentivized

If you do not mind poor aesthetics and want software that will do the work simply, this may be a good option.

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• Updated technology. Epic consistently stays up to date and advances their technology and features.
• Shortcuts, templates, and smart phrases help to make using the software easier and faster with accuracy.
• Intuitive user interface. Epic has put a lot of thought into the design and function of the software and has ensured that it is user friendly.

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• Charting is very nice and easy to use once the templates are designed.
• Reporting is good, but the report designer could be a little easier to use for the non-technical user.
• The Patient Info screen is very comprehensive and has lots on info readily available.

• Difficult to find what you need.
• Almost impossible to correct mistakes.
• Multiple screens must be navigated to get to what you want.

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• Updates are often "glitchy" but issues are resolved quickly.
• Some users complain that the clinical side of the EHR system is not as user-friendly as they would like.
• Some reports do not integrate with each other - there are fields that should be available but are not. However, through Customer Support, some custom reports can be generated and new enhancements to reports are being released.

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It is beyond measure the best EHR on the market.

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My organization has been using the Epic platform for 10 years and counting! Epic has continuously improved and updated the system to align with current best practices and meet the needs of members and their patients. As an FQHC, we provide medical, dental, and mental health services, and it is essential to have access to all the patients' health information in one place. Integrating Care Everywhere and Telehealth options embedded directly in the EHR has greatly improved our ability to take the best care of each patient who walks through our doors.

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A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.

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Well-vetted lesson plans that teach you what you need to know for success.

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While not as effective as in-person training, it is still adequate.

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Epic has a regimented implementation process that ensures a successful go-live.

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Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I believe Epic has the most features. It automatically saves entries, unlike Quadrimed, for example, which does not save and if you accidentally get logged out you lose your information.

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I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.

Incentivized

• Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
• Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.

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