Epicor Eagle vs. Lightspeed Retail

Epicor Eagle is well suited for a retailer who wants to grow and learn the wide ability of the software. You need to invest the time to learn the tools and use them to grow. It is not for the retailer who is simply looking for a cash register. It is truly a business management tool.

Incentivized

It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.

Incentivized

• Epicor Eagle N Series helps us immensely with our record keeping for our customers and vendors. I would hate to have to do all the research with the assistance of Epicor when a customer/vendor calls and request help with their account.
• I really appreciate how Epicor keeps everything in a date/time order due to the situations that occur when a credit card user requests verification of their purchases/person who signed on their account. This make it so much easier to recall and verify (and lots quicker, too)!
• It is a great help that Epicor gives us with our inventory. We don't have to do a large inventory search (most of the time) and it is quite accurate!
• The Point of Sale usage is amazing (even with all the human errors that occur)! This comes in very handy with recalling a sale when someone is trying to do a refund, too.

Incentivized

• Very very user friendly.
• Easy iPad interface that is easy to upgrade to new hardware if an iPad breaks, etc.
• On the Advanced plan the reporting is outstanding.
• Very easy to train new employees, especially younger employees raised on phones and tablets.
• We use their payments system and it's a very easy integration. I believe Stripe is their payment provider.

• Reporting can be improved especially when it comes to accounting
• Have an undo or back button with approvals to avoid all sorts of accidental mistakes showing up in the GL and their subsequent corrections
• Add additional functions that are standard in some accounting systems with regards to AP, AR, and GL management

Incentivized

• They have not had major updates to their system in years. The inventory system is stagnant. Although their inventory system is robust, it is outdated.
• They do have 24-hour support, however, wait times are excessive and representatives have challenges understanding your issues.
• Trying to get issues resolved can take months or never at all. Management is non-existent. Trying to reach a supervisor is impossible.
• They have a culture of telling you what you want to hear but have no intentions of actually following through.
• Lightspeed is a great solution if you are a small business just getting started. But if you are intending to grow and expand, Lightspeed will become detrimental to your growth.
• The reporting/analytics is basic at best. They do offer paid options that are very expensive, but it is very robust. The basic reporting is very minimal.

Eagle N series is a great tool. It really compliments the Eagle 4 Windows. The additional features are really nice to have. You can never have too much information. It helps me make better, wiser decisions. Eagle N allows compass functions without having to leave what function I'm in and see the additional information. GREAT TOOL!

Incentivized

There is a lot of information provided in Epicor. From Simple viewers to detailed information for the owner of the company, there is a lot of information. Also, let me mention, the Audit information. From a simple sku change to deletions, everything is recorded in an audit trail. It really helps to stop a thief or simply help you see what you did so you can undo it. Epicor also has a great security system. Their security bits allow you to decide who can perform what function. There are a lot of options to the funtions. This allows you to customize functions to your operation. We are not all alike!

Incentivized

Very easy to use and figure out without calling customer support which is also very responsive and helpful.

Incentivized

When I call in for support, they connect to my problem, view my computer with me and walk me through a solution and fixing the problem. They educate you and explain in simple terms what they are doing, how and why they fix it. This way, you understand and feel more confident moving forward and I am more efficient using the functions next time. They really are very patient.

Incentivized

I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.

Incentivized

The process, from my point of view, was handled very well. It was a smooth transaction with lots of support both on site and by phone. All questions were answered and everything was explained each step of the way. A lot of information and support were provided including decisions on options and securities.

Incentivized

I have used Horizon Retail Solutions, Microsoft Dynamics GP, and Eagle N Series. Eagle has been the best option of the three by far. By being fully integrated as one product, Eagle N Series keeps track of every transaction on an individual level. While I did prefer some of the reporting in Dynamics GP, Eagle N Series gives me more confidence in the financial performance of our company.

Incentivized

We used Microsoft Retail Management System before this and this was in a whole other league of its own with features and ease of use. I really like using Macs also. They are much more reliable and longer lasting than IBM or Similar computers. The cloud based system is great also so you do not have to have another unit to store you database on

Incentivized

• I can't say for sure that Eagle N Series has had a major impact on our ROI. We only use it on a few of our computers.

Incentivized

• I have to spend a lot less time training my employees because Lightspeed is so easy to use!
• Keeping track of our inventory is as simple as clicking a few buttons.
• Our online sales have grown tremendously since changing to Lightspeed

Incentivized