Epicor Propello is a cloud-based retail management system designed for independent retailers, featuring point of sale, inventory management, pricing, and analytics capabilities.
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Lightspeed Retail
Score 6.9 out of 10
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Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.
Epicor Propello is incredibly user friendly from both a front-end user and a back-end user. Cashiers have an ease in learning the software and everything they need is on the screen in front of them. This means that even if they were to forget how something works, it is present on the screen if they look for it. Back end is easy to work with also. We have slowly progressed to using the different features this offers including tracking and maintaining supplies, new goods and donations. They are straight forward on how to use, and the support team has always been there for us when we have had any questions. They are rolling out a BETA this mid-year to allow companies to build out their own data-based reporting platform that I am really looking forward too.
It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
They have not had major updates to their system in years. The inventory system is stagnant. Although their inventory system is robust, it is outdated.
They do have 24-hour support, however, wait times are excessive and representatives have challenges understanding your issues.
Trying to get issues resolved can take months or never at all. Management is non-existent. Trying to reach a supervisor is impossible.
They have a culture of telling you what you want to hear but have no intentions of actually following through.
Lightspeed is a great solution if you are a small business just getting started. But if you are intending to grow and expand, Lightspeed will become detrimental to your growth.
The reporting/analytics is basic at best. They do offer paid options that are very expensive, but it is very robust. The basic reporting is very minimal.
It is honestly just so easy to use and setup. This has helped our culture at work a ton! The crew used to get very nervous about running register, that is not the case anymore
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
Clover is a nice system for a small one or two location enterprise, but with Epicor it is full service and the credit card processing fees are much more affordable as well.
We used Microsoft Retail Management System before this and this was in a whole other league of its own with features and ease of use. I really like using Macs also. They are much more reliable and longer lasting than IBM or Similar computers. The cloud based system is great also so you do not have to have another unit to store you database on
