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Epicor Service CRM vs. Salesmate

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Epicor Service CRM

Salesmate

53 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Epicor Service CRM

    		N/AN/AA purpose-built solution that helps automotive shops build stronger, more profitable relationships with the service's customers. The solution enables shops to identify and re-engage with vehicle owners who haven’t visited the shop with their normal frequency and supports customer communication, loyalty and promotions, shop reputation management, and related marketing activities.N/A

    Salesmate

    Score10 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Salesmate is a single platform that helps create personalized experiences across marketing, sales, and service touchpoints across all channels – email, text, chat, web, calls, and eCommerce. It is designed to enable users to generate more leads, close more deals, and build lasting customer relationships. It replaces many disjointed systems to save users time and money. Salesmate offers businesses: …

    $29

    per month per user

    Pricing
    Epicor Service CRMSalesmate
    Editions & Modules
    No answers on this topic
    Basic
    $29
    per month per user
    Pro
    $49
    per month per user
    Business
    $79
    per month per user
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    Epicor Service CRMSalesmate
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—We offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go credits
    More Pricing Information
    Features
    Epicor Service CRMSalesmate
    Sales Force Automation
    Comparison of Sales Force Automation features of Epicor Service CRM and Salesmate
    Feature
    Epicor Service CRM
    -
    Ratings
    Salesmate
    8.1
    46 Ratings
    Customer data management / contact management00 Ratings10.045 Ratings
    Workflow management00 Ratings9.945 Ratings
    Territory management00 Ratings9.09 Ratings
    Opportunity management00 Ratings9.941 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.345 Ratings
    Contract management00 Ratings6.028 Ratings
    Quote & order management00 Ratings5.626 Ratings
    Interaction tracking00 Ratings7.839 Ratings
    Channel / partner relationship management00 Ratings6.930 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Epicor Service CRM and Salesmate
    Feature
    Epicor Service CRM
    -
    Ratings
    Salesmate
    7.7
    19 Ratings
    Case management00 Ratings7.417 Ratings
    Call center management00 Ratings7.918 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Epicor Service CRM and Salesmate
    Feature
    Epicor Service CRM
    -
    Ratings
    Salesmate
    6.3
    44 Ratings
    Lead management00 Ratings6.743 Ratings
    Email marketing00 Ratings6.042 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Epicor Service CRM and Salesmate
    Feature
    Epicor Service CRM
    -
    Ratings
    Salesmate
    8.4
    41 Ratings
    Task management00 Ratings8.941 Ratings
    Reporting00 Ratings7.937 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Epicor Service CRM and Salesmate
    Feature
    Epicor Service CRM
    -
    Ratings
    Salesmate
    7.6
    43 Ratings
    Forecasting00 Ratings7.831 Ratings
    Pipeline visualization00 Ratings7.943 Ratings
    Customizable reports00 Ratings7.137 Ratings
    Customization
    Comparison of Customization features of Epicor Service CRM and Salesmate
    Feature
    Epicor Service CRM
    -
    Ratings
    Salesmate
    6.9
    45 Ratings
    Custom fields00 Ratings7.344 Ratings
    Custom objects00 Ratings6.733 Ratings
    Scripting environment00 Ratings6.521 Ratings
    API for custom integration00 Ratings7.127 Ratings
    Security
    Comparison of Security features of Epicor Service CRM and Salesmate
    Feature
    Epicor Service CRM
    -
    Ratings
    Salesmate
    8.0
    41 Ratings
    Single sign-on capability00 Ratings7.834 Ratings
    Role-based user permissions00 Ratings8.239 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Epicor Service CRM and Salesmate
    Feature
    Epicor Service CRM
    -
    Ratings
    Salesmate
    7.0
    35 Ratings
    Marketing automation00 Ratings7.035 Ratings
    Platform
    Comparison of Platform features of Epicor Service CRM and Salesmate
    Feature
    Epicor Service CRM
    -
    Ratings
    Salesmate
    6.3
    42 Ratings
    Mobile access00 Ratings6.342 Ratings
    User Ratings
    Epicor Service CRMSalesmate
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (46 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (2 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (45 ratings)
    Support Rating
    -
    (0 ratings)
    1.4
    (42 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)