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Epicor Service CRM vs. SAP Sales Cloud

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Epicor Service CRM

SAP Sales Cloud

243 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Epicor Service CRM

    		N/AN/AA purpose-built solution that helps automotive shops build stronger, more profitable relationships with the service's customers. The solution enables shops to identify and re-engage with vehicle owners who haven’t visited the shop with their normal frequency and supports customer communication, loyalty and promotions, shop reputation management, and related marketing activities.N/A

    SAP Sales Cloud

    Score8.3 out of 10
    		N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
    Pricing
    Epicor Service CRMSAP Sales Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Epicor Service CRMSAP Sales Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Epicor Service CRMSAP Sales Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Epicor Service CRM and SAP Sales Cloud
    Feature
    Epicor Service CRM
    -
    Ratings
    SAP Sales Cloud
    8.3
    120 Ratings
    Customer data management / contact management00 Ratings8.8117 Ratings
    Workflow management00 Ratings8.6118 Ratings
    Territory management00 Ratings7.2105 Ratings
    Opportunity management00 Ratings8.0114 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.9110 Ratings
    Contract management00 Ratings8.3112 Ratings
    Quote & order management00 Ratings8.3109 Ratings
    Interaction tracking00 Ratings8.5111 Ratings
    Channel / partner relationship management00 Ratings8.6110 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Epicor Service CRM and SAP Sales Cloud
    Feature
    Epicor Service CRM
    -
    Ratings
    SAP Sales Cloud
    8.1
    103 Ratings
    Case management00 Ratings7.998 Ratings
    Call center management00 Ratings8.692 Ratings
    Help desk management00 Ratings8.095 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Epicor Service CRM and SAP Sales Cloud
    Feature
    Epicor Service CRM
    -
    Ratings
    SAP Sales Cloud
    7.5
    107 Ratings
    Lead management00 Ratings7.3106 Ratings
    Email marketing00 Ratings7.694 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Epicor Service CRM and SAP Sales Cloud
    Feature
    Epicor Service CRM
    -
    Ratings
    SAP Sales Cloud
    8.2
    115 Ratings
    Task management00 Ratings8.1111 Ratings
    Billing and invoicing management00 Ratings8.196 Ratings
    Reporting00 Ratings8.6105 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Epicor Service CRM and SAP Sales Cloud
    Feature
    Epicor Service CRM
    -
    Ratings
    SAP Sales Cloud
    8.4
    114 Ratings
    Forecasting00 Ratings8.3107 Ratings
    Pipeline visualization00 Ratings8.4107 Ratings
    Customizable reports00 Ratings8.5110 Ratings
    Customization
    Comparison of Customization features of Epicor Service CRM and SAP Sales Cloud
    Feature
    Epicor Service CRM
    -
    Ratings
    SAP Sales Cloud
    7.7
    111 Ratings
    Custom fields00 Ratings8.0111 Ratings
    Custom objects00 Ratings7.3107 Ratings
    Scripting environment00 Ratings7.794 Ratings
    API for custom integration00 Ratings7.899 Ratings
    Security
    Comparison of Security features of Epicor Service CRM and SAP Sales Cloud
    Feature
    Epicor Service CRM
    -
    Ratings
    SAP Sales Cloud
    8.6
    114 Ratings
    Single sign-on capability00 Ratings8.8109 Ratings
    Role-based user permissions00 Ratings8.3108 Ratings
    Social CRM
    Comparison of Social CRM features of Epicor Service CRM and SAP Sales Cloud
    Feature
    Epicor Service CRM
    -
    Ratings
    SAP Sales Cloud
    7.2
    83 Ratings
    Social data00 Ratings7.383 Ratings
    Social engagement00 Ratings7.281 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Epicor Service CRM and SAP Sales Cloud
    Feature
    Epicor Service CRM
    -
    Ratings
    SAP Sales Cloud
    7.7
    97 Ratings
    Marketing automation00 Ratings8.093 Ratings
    Compensation management00 Ratings7.480 Ratings
    Platform
    Comparison of Platform features of Epicor Service CRM and SAP Sales Cloud
    Feature
    Epicor Service CRM
    -
    Ratings
    SAP Sales Cloud
    7.5
    99 Ratings
    Mobile access00 Ratings7.599 Ratings
    User Ratings
    Epicor Service CRMSAP Sales Cloud
    Likelihood to Recommend
    -
    (0 ratings)
    8.5
    (131 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.6
    (7 ratings)
    Usability
    -
    (0 ratings)
    6.7
    (7 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.8
    (10 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.3
    (91 ratings)