Reynolds and Reynolds, headquartered in Dayton, offers the Windows-based ERA-IGNITE dealer management system (DMS). ERA-IGNITE offers a single system with a single unique identifier for every customer, every vehicle, and every transaction.
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vAuto Conquest
Score 9.9 out of 10
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vAuto, a Cox Automotive company, offers Conquest, a dealer management system for new car auto dealerships.
It's been so long since I have used a competitive product to vAuto, it is no longer found on the list. If the other product were an Apple product, it would compare to an old iPod. Whereas, vAuto is a new iPhone.
I have used a number of other products that each do part of what vAuto Conquest does, but no other product seems to incorporate all the desired features into one, easy to use program the way Cox Automotive has done with this product. Given the enormous number of programs out …
ERA-IGNITE works well for day to day operations at Car Dealerships. It will maintain your customer records. It is lacking a little in mainlining employee records, as you have to switch back and forth between ERA "blue screen" (older version) and IGNITE "point and click" (newer version). Overall, though it will get the job done.
vAuto Conquest has made both my GM and GSM's lives far easier. Being able to immediately see comps for like vehicles across your designates market with specific attention paid to optioning is crucial to providing both accurate trade appraisals as well as setting pricing for used inventory. It does an excellent job. It does not have much usage on the fixed ops side, other than the fact that increasing the below-line gross of sales lowers the needed fixed-ops absorption and makes it possible for there to be greater movement in sales pricing in general.
The Financial Statements can only be printed on legal and instead of scrolling through it to look at it you have to navigate it at the top with the arrows.
Their time clock is not user-friendly. You cannot just pull up one person and look at their time and make changes. You have to go through like you want to print, look at the time for the employee to find errors, then back out and go into a different screen to correct.
Giving employees access to different functions is a nightmare. It is not at all laid out the way Ignite is used, and there are numerous hidden check boxes.
Customer service has been a primary selling point of all the products we use through Cox Automotive. They have been great on every level, from implementation and setup to post-install support to technical support, they go far above and beyond the norms I have seen in other companies within this realm.
It's been so long since I have used a competitive product to vAuto, it is no longer found on the list. If the other product were an Apple product, it would compare to an old iPod. Whereas, vAuto is a new iPhone