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eStreamDesk vs. Jira Service Management

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eStreamDesk

2 Reviews and Ratings

Jira Service Management

671 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eStreamDesk

    Score10 out of 10
    		N/AeStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.N/A

    Jira Service Management

    Score7.9 out of 10
    		N/AJira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

    $0

    per month

    Pricing
    eStreamDeskJira Service Management
    Editions & Modules
    No answers on this topic
    Free
    $0
    per month
    Standard
    $20
    per agent/per month
    Premium
    $40
    per agent/per month
    Enterprise
    Contact sales team
    Offerings
    Pricing Offerings
    eStreamDeskJira Service Management
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.—
    More Pricing Information
    Features
    eStreamDeskJira Service Management
    Incident and problem management
    Comparison of Incident and problem management features of eStreamDesk and Jira Service Management
    Feature
    eStreamDesk
    10.0
    1 Ratings
    Jira Service Management
    8.2
    77 Ratings
    Organize and prioritize service tickets10.01 Ratings7.576 Ratings
    Subscription-based notifications10.01 Ratings10.01 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response10.01 Ratings00 Ratings
    Expert directory00 Ratings9.02 Ratings
    Service restoration00 Ratings9.52 Ratings
    Self-service tools00 Ratings7.070 Ratings
    ITSM collaboration and documentation00 Ratings7.063 Ratings
    ITSM reports and dashboards00 Ratings7.564 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of eStreamDesk and Jira Service Management
    Feature
    eStreamDesk
    10.0
    1 Ratings
    Jira Service Management
    -
    Ratings
    Customer portal10.01 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of eStreamDesk and Jira Service Management
    Feature
    eStreamDesk
    -
    Ratings
    Jira Service Management
    10.0
    1 Ratings
    Configuration mangement00 Ratings10.01 Ratings
    Asset management dashboard00 Ratings10.01 Ratings
    Policy and contract enforcement00 Ratings10.01 Ratings
    Change management
    Comparison of Change management features of eStreamDesk and Jira Service Management
    Feature
    eStreamDesk
    -
    Ratings
    Jira Service Management
    7.2
    71 Ratings
    Change requests repository00 Ratings7.565 Ratings
    Change calendar00 Ratings6.52 Ratings
    Service-level management00 Ratings7.569 Ratings
    User Ratings
    eStreamDeskJira Service Management
    Likelihood to Recommend
    10.0
    (2 ratings)
    7.3
    (78 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (25 ratings)