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eStreamDesk vs. Salesforce Service Cloud

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eStreamDesk

2 Reviews and Ratings

Salesforce Service Cloud

397 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eStreamDesk

    Score10 out of 10
    		N/AeStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.N/A

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Pricing
    eStreamDeskSalesforce Service Cloud
    Editions & Modules
    No answers on this topic
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Offerings
    Pricing Offerings
    eStreamDeskSalesforce Service Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.—
    More Pricing Information
    Features
    eStreamDeskSalesforce Service Cloud
    Incident and problem management
    Comparison of Incident and problem management features of eStreamDesk and Salesforce Service Cloud
    Feature
    eStreamDesk
    10.0
    1 Ratings
    Salesforce Service Cloud
    8.8
    77 Ratings
    Organize and prioritize service tickets10.01 Ratings9.475 Ratings
    Subscription-based notifications10.01 Ratings8.663 Ratings
    Ticket creation and submission10.01 Ratings9.375 Ratings
    Ticket response10.01 Ratings9.174 Ratings
    Expert directory00 Ratings8.553 Ratings
    ITSM collaboration and documentation00 Ratings8.260 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of eStreamDesk and Salesforce Service Cloud
    Feature
    eStreamDesk
    10.0
    1 Ratings
    Salesforce Service Cloud
    8.7
    77 Ratings
    Customer portal10.01 Ratings7.954 Ratings
    Email support10.01 Ratings9.276 Ratings
    IVR00 Ratings8.834 Ratings
    Social integration00 Ratings8.947 Ratings
    Help Desk CRM integration00 Ratings8.866 Ratings
    Self Help Community
    Comparison of Self Help Community features of eStreamDesk and Salesforce Service Cloud
    Feature
    eStreamDesk
    -
    Ratings
    Salesforce Service Cloud
    8.7
    72 Ratings
    External knowledge base00 Ratings8.463 Ratings
    Internal knowledge base00 Ratings8.970 Ratings
    User Ratings
    eStreamDeskSalesforce Service Cloud
    Likelihood to Recommend
    10.0
    (2 ratings)
    8.3
    (83 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    6.1
    (8 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.5
    (28 ratings)
    Performance
    -
    (0 ratings)
    8.6
    (7 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (20 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)