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eSurveysPro.com vs. Zendesk Suite

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eSurveysPro.com

4 Reviews and Ratings

Zendesk Suite

1,015 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eSurveysPro.com

    Score6.4 out of 10
    		N/AeSurveysPro.com offers a survey editor that is designed to make it easy to quickly create professional looking online surveys. The existing survey templates library includes ready to use questionnaires like customer satisfaction surveys, HR surveys, etc.  It also includes 19 question types and the ability to control the flow of the user’s surveys.  Users can collect responses by sending email invitations or by placing a link to their survey on any website. eSurveysPro.com…

    $100

    per year

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    eSurveysPro.comZendesk Suite
    Editions & Modules
    Basic
    $100
    per year
    Premium
    $200
    per year
    Corporate
    $400
    per year
    Enterprise
    $800
    per year
    Dedicated
    $2,400
    per year
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    eSurveysPro.comZendesk Suite
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—20% discount available with annual pricing.
    More Pricing Information
    Features
    eSurveysPro.comZendesk Suite
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of eSurveysPro.com and Zendesk Suite
    Feature
    eSurveysPro.com
    9.7
    1 Ratings
    Zendesk Suite
    -
    Ratings
    Survey templates10.01 Ratings00 Ratings
    Themes9.01 Ratings00 Ratings
    Custom logo/branding10.01 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of eSurveysPro.com and Zendesk Suite
    Feature
    eSurveysPro.com
    9.7
    1 Ratings
    Zendesk Suite
    -
    Ratings
    Changes to live survey10.01 Ratings00 Ratings
    Question design help9.01 Ratings00 Ratings
    Multiple question types10.01 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of eSurveysPro.com and Zendesk Suite
    Feature
    eSurveysPro.com
    9.0
    1 Ratings
    Zendesk Suite
    -
    Ratings
    Survey logic flexibility9.01 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of eSurveysPro.com and Zendesk Suite
    Feature
    eSurveysPro.com
    9.8
    1 Ratings
    Zendesk Suite
    -
    Ratings
    Response tracking10.01 Ratings00 Ratings
    Data export10.01 Ratings00 Ratings
    Standard reports10.01 Ratings00 Ratings
    Custom reports10.01 Ratings00 Ratings
    Analytics9.01 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of eSurveysPro.com and Zendesk Suite
    Feature
    eSurveysPro.com
    9.5
    1 Ratings
    Zendesk Suite
    -
    Ratings
    Access controls10.01 Ratings00 Ratings
    Compliance9.01 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of eSurveysPro.com and Zendesk Suite
    Feature
    eSurveysPro.com
    10.0
    1 Ratings
    Zendesk Suite
    -
    Ratings
    Respondent restrictions10.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of eSurveysPro.com and Zendesk Suite
    Feature
    eSurveysPro.com
    -
    Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets00 Ratings9.2153 Ratings
    Expert directory00 Ratings8.3102 Ratings
    Subscription-based notifications00 Ratings8.6106 Ratings
    ITSM collaboration and documentation00 Ratings8.5104 Ratings
    Ticket creation and submission00 Ratings9.3153 Ratings
    Ticket response00 Ratings9.3152 Ratings
    Self Help Community
    Comparison of Self Help Community features of eSurveysPro.com and Zendesk Suite
    Feature
    eSurveysPro.com
    -
    Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base00 Ratings8.5133 Ratings
    Internal knowledge base00 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of eSurveysPro.com and Zendesk Suite
    Feature
    eSurveysPro.com
    -
    Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal00 Ratings9.2121 Ratings
    IVR00 Ratings8.659 Ratings
    Social integration00 Ratings8.597 Ratings
    Email support00 Ratings9.4147 Ratings
    Help Desk CRM integration00 Ratings9.2112 Ratings
    User Ratings
    eSurveysPro.comZendesk Suite
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (43 ratings)
    Usability
    -
    (0 ratings)
    8.9
    (65 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    -
    (0 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)