EvaluAgent vs. Klaus

Klaus

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
EvaluAgent	Score 0.0 out of 10	N/A	EvaluAgent is a quality assurance and contact center improvement software platform, offering automated compliance checks and a streamlined evaluation experience. Users can build custom scorecards, automatically send “evaluations to be completed” to inboxes of evaluators, and utilize real-time reports, calibration, agent appeals and feedback to help call center agents flourish.	$23 per month per user
Klaus	Score 8.0 out of 10	N/A	High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°…	$0 Up to 10 conversation reviews per week

Pricing

EvaluAgent

Klaus

Editions & Modules

Quality Assurance: from $23
per month per user
Add-On: One to Ones and Actions: from $11
per month per user
Add-On: eLearning (LMS): from $11
per month per user

Free Trial: $0.00
Up to 10 conversation reviews per week

Offerings

Pricing Offerings
EvaluAgent	Klaus
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Additional Details

Add-Ons: One to Ones and Actions

Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews

More Pricing Information

Best Alternatives
	EvaluAgent	Klaus
Small Businesses	8x8 Contact Center Score 7.5 out of 10	8x8 Contact Center Score 7.5 out of 10
Medium-sized Companies	Eleveo Score 10.0 out of 10	Eleveo Score 10.0 out of 10
Enterprises	Calabrio WFM Score 8.6 out of 10	Calabrio WFM Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	EvaluAgent	Klaus
Likelihood to Recommend	- (0 ratings)	7.0 (1 ratings)
Usability	- (0 ratings)	4.0 (1 ratings)

User Testimonials
	EvaluAgent	Klaus
Likelihood to Recommend	EvaluAgent No answers on this topic	Klaus Klaus works great for teams looking to share feedback on a subset of conversations customer support agents have with customers. Incentivized Verified User Anonymous Read full review
Pros	EvaluAgent No answers on this topic	Klaus Set review goals through assignments Calculates the team's IQS Help us identify areas for improvement Incentivized Verified User Anonymous Read full review
Cons	EvaluAgent No answers on this topic	Klaus the UI can be difficult to use too many changes to the UI Incentivized Verified User Anonymous Read full review
Usability	EvaluAgent No answers on this topic	Klaus It's not always super easy to use. The UI changes often which can be frustrating. I'd rather be able to set up the program and have to work continually for my team. In my opinion, I've especially seen it go downhill since it's been acquired by zendesk. Incentivized Verified User Anonymous Read full review
Return on Investment	EvaluAgent No answers on this topic	Klaus We can say with confidence that we are delivering top notch service to our customers. Incentivized Verified User Anonymous Read full review
ScreenShots		Klaus Screenshots