EvaluAgent vs. Medallia Agent Connect
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 EvaluAgent | N/A | N/A | EvaluAgent is a quality assurance and contact center improvement software platform, offering automated compliance checks and a streamlined evaluation experience. Users can build custom scorecards, automatically send “evaluations to be completed” to inboxes of evaluators, and utilize real-time reports, calibration, agent appeals and feedback to help call center agents flourish. | $23 per month per user |
 Medallia Agent Connect | Score4.1 out of 10 | N/A | Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020. | N/A |
| EvaluAgent | Medallia Agent Connect | |||||||||||||||
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| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Add-Ons: One to Ones and Actions | — | ||||||||||||||
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| EvaluAgent | Medallia Agent Connect | |
|---|---|---|
| Likelihood to Recommend | - | 9.0 |
| Support Rating | - | 10.0 |