EveryoneSocial vs. MobileMonkey

It is our duty to distribute different content to our departments. It was hard to have control over every post on our different platforms. With EveryoneSocial, we have been able to even add social platforms where we did not have a presence before. With EveryoneSocial, we have had a better understanding of our target.

Incentivized

MobileMonkey is an excellent tool for those wanting to automate their communication on their Facebook business page and having zero knowledge on how to use Messenger and Chatbots. MobileMonkey provides plenty of education, training, and webinars on how to use its features. This tool is great no matter the size of your business, and indeed does help you to understand how to create messenger bots and flow that work for your business and customers.

Incentivized

• It can easily share files within team mates
• It is nice to have a place to share changes of policies
• It is a great tool to provide help to our members

Incentivized

• Mobile onkey is fun on your facebook page - it delivers customizable chats to people based on what you put in and segments you build
• MobileMonkey can be placed on your website and not just your facebook page, which makes it a 2-1 product
• It uses Facebook software which everyone is familiar with as a basis to the platform, making it really easy to visitors to use.

Incentivized

• There have been some lags when logging in.
• A better integration with FB
• It kicks me out on an iPhone device

Incentivized

• To integrate with a lot more business tools.
• Slow with development of new features.

Incentivized

I gave it this rating because it is easy to use, creates positive competition between employees about who can have the most impact on the brand, engages others in a way we have not yet been able to duplicate and is very simple.

Their terrible marketing ethics. MobileMonkey sent me numerous emails (after I had unsubscribed several times), bot messages on Facebook, and auto-mated e-mail marketing newsletters. It's as if they either don't give AF or their 'unsubscribe' link is fake and does absolutely nothing. They have called me 6 in the morning twice already (all within 4 days!!). Every time they email me I reply with please unsubscribe. Not only they haven't replied to my concerns, but the same person, David Mercurio, their "Senior Account Executive" has continued to spam me, trying to upsell me with his template messages. This is just absurd! I wouldn't recommend them to anyone. I have received less spam from signing up on unknown shady websites than I have from MobileMonkey. Shame on them for creating such an image for our industry!

It has aquired an almost perfect solution to meet certain aspects of the business and requirements for everyone using the platform. Goals are not only met internally but externally as well making other companies look for that option when doing business with other companies. Equal opportunities are also met when giving the same access to all employees.

Incentivized

MobileMonkey is a lot less expensive than both Olark and Drift. We chose MobileMonkey because we were hoping the familiar interface and integration between social and the website would drive more interest which would lead to conversion and revenue. It's more of a chatbot than Intercom in that Intercom is really good for customer support, but MM is a nice way to get people interested by sharing high level data through a conversation that doesn't require a real person. However, Olark, Drift, and Intercom all integrate with the major CRMs and marketing automation platforms which gives them a real edge over MobileMonkey at this time.

Incentivized

• It's hard to measure the ROI on social media, so I really don't like to think of it in those terms, especially with a tool that is getting your employees to share content on social media. But this tool has helped mobilize my clients' employees into posting on social on their behalf, significantly increasing their share of voice and the sentiment regarding their brands in the market. These are the metrics I like to think about for this type of tool, so I think it's a positive impact in that regard and everyone should have a tool (EveryoneSocial or otherwise) to do this if you want to mobilize your employees on social.

Incentivized

• It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.