eVoice vs. Phone.com

EVoice offers its customers a better way to connect. It reduces the cost of repairs, maintenance, long distance calls. eVoice helps to save your money. Everything is okay, but sometimes it could appear that it takes more steps to record a message; this issue could be simplified, and the interface could be updated.

Incentivized

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.

Incentivized

• Low Pricing.
• Ease of use.
• Professional voicemail.

Incentivized

• Provisioning phones throughout an organization
• Compartmentalization is easy with different incoming call ques, routes and rules
• Phone.com is available and generally functional from anywhere you have access to an internet connection

Incentivized

• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

Incentivized

• Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
• Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes

Incentivized

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

Incentivized

• It has given us a central communication point for a geographically diverse workforce.
• It gave us the ability to start an inbound help desk call center without purchasing a separate product.
• We use the conference bridges for better collaboration across our organization.

Incentivized

• Reduced cost and improved our efficiency - all reps love it.

Incentivized