EvolutionX vs. LemonStand (Discontinued)

EvolutionX is great at getting a large catalog online in a hurry. Though the editing may take some time, the pull is a great feature to get you started. EvolutionX will give you the most professional looking site right out of the gate vs the competitors we have viewed. The person assigned to your account is a nice benefit and are very helpful and efficient this is an even bigger plus for those with no coding experience. EvolutionX may not be the best option for a small business, though the website may make you look like the big dogs it doesn't function as well yet. The cost of the service is high compared to what the customer gets from it after the initial set up and is the main reason why this isnt the best solution for a small business. It would be nice to see the price to be able to scale down or up in price with how well the site is doing after a set amount of time.

Incentivized

• Good alternative to Shopify and similar services.
• More than basic template adjustments will require programmer hours.
• If you want a slick store with great features LemonStand's for you.

Incentivized

• Very easy to onboard products
• Pricing updates are easy due to bulk editing (export to excel -> import back to EvoX)
• It's easy to run promotions / sales with just a few clicks
• SEO options with ready to grab site map

Incentivized

• LemonStand is cloud based on AWS.
• You get: Instant deployment whenever you choose to publish, automatic software updates, Site-wide SSL, and PCI/DSS compliant infrastructure.

Incentivized

• On the backend, it would be nice to be able to COPY a similar sku to edit and make its own - creating items takes too long
• The option for drop downs for different colors / sizes / etc. could be nice
• The ability to export pricing where you can see the cost too would be nice

Incentivized

• LemonStand has a limited number of templates. Each template has a different set of features that can be modified in the back office theme customization area.
• LemonStand claims their templates are highly customizable. To accomplish this, they expose individual web page code in page templates and widget blocks. These are windows into the template where you can modify, add and delete html code. However, as in all PHP/CSS/HTML templates, even those written with Twig as LemonStand templates are, the coding goes very deep through many files. I don't think it would be cost or time effective for a small company to attempt more than superficial customization. This is pretty much the same for Shopify and PrestaShop. As a store front and blogging platform, LemonStand is elegant but it is not a website development tool like Wix, Weeble or even Squarespace.
• LemonStand manages this expectation with excellent email support. There is no user forum and no third party templates for LemonStand, and this is a good thing. When I wanted to modify a specific aspect of the template, I emailed the issue/question to LemonStand support and consistently received advise including instructions on how to adjust the widget or exposed page code to resolve my problem.
• Documentation is out of date and could use a good proofread. Videos and tutorials are too simple to be really helpful.

Incentivized

I don’t see us making a switch anytime soon, but are always open to new opportunities should they arise.

Incentivized

EvoX is a very user friendly platform, both for admin and customers. On the admin side, there are lots of KBs and videos to watch to learn more on the site and features of it. On the customer side, the features provided make it very easy for our customers. Quicklists are a feature we push to customers to make their ordering experience as easy as possible. B2B has a priority to make ordering as easy as possible, our customers are busy and need to place their orders quickly. If the customer cannot do that with your company, they will find one that does do that for them

Incentivized

I havnt come across an issue like this since we’ve started using it.

Incentivized

Havnt seen any slowdowns.

Incentivized

ECI has always provided good support for us on EvoX. Weather it is via monthly conversations to the intercom system, EvoX is quick to respond and look into the issue. Our sales reps are also a huge support for us to contact on any major issues that may come up

Incentivized

In-person training was not an option for us.

Incentivized

Hard to remember specifics, but I think it was executed at a level where we were satisfied.

Incentivized

This project took some time for us to complete. Some of it was on our end with data cleanup, but overall I thought it went well.

Incentivized

We actually also have a BigCommerce account for a another division of our company. Both are great platforms with more capabilities than you can imagine. I appreciate / become frustrated with things from both platforms & truthfully would say they are pretty equal. - 8.5/10 overall

Incentivized

I looked closely at every e-commerce product I could find.

• LemonStand had very high satisfaction from current users.
• Email support is polite, accurate and fast.
• Company is located in Canada.
• Refund policy appears to be ethical.
• Shopping experience is sharp! I like it a lot.

Incentivized

10/10 is a hard rating for me to give, but I have been impressed with the scalability

Incentivized

• Massive time savings for our AR Department as customers can now self-generate account statements, see past invoices, pay balances, etc.
• Huge improvement for in-store customer service as our floor associates and reps can reference the website inventory to provide quick assistance to customers on their mobile devices.
• Increased sales & revenue thanks to broader reach- most of our walk-in customers now start their shopping journey on our website to identify product availability and pricing.

Incentivized

• I expect ease of use and mobile look and feel will increase customer sales.

Incentivized