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Eworks Manager vs. Oracle Service

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Eworks Manager

2 Reviews and Ratings

Oracle Service

235 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eworks Manager

    Score9 out of 10
    		N/AEworks Manager software for companies with technicians out in the field. Its Job Management System allows users to control, manage and track all information relating to staff, jobs, estimates and quotes, invoices, and customers. The system is designed to help users manage and track all aspects of a business, from employees to jobs. If a company lies within the technical field and operates with mobile workers, field service management, vehicle tracking and GPS planning are designed to…

    $115

    up to 5 users

    Oracle Service

    Score5.1 out of 10
    		N/AOracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.N/A
    Pricing
    Eworks ManagerOracle Service
    Editions & Modules
    Basic
    $115
    up to 5 users
    Standard
    $259
    up to 14 users
    Pro
    $799
    up to 49 users
    Enterprise
    $1,450
    up to 99 users
    No answers on this topic
    Offerings
    Pricing Offerings
    Eworks ManagerOracle Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Eworks ManagerOracle Service
    Incident and problem management
    Comparison of Incident and problem management features of Eworks Manager and Oracle Service
    Feature
    Eworks Manager
    -
    Ratings
    Oracle Service
    7.5
    78 Ratings
    Organize and prioritize service tickets00 Ratings7.073 Ratings
    Expert directory00 Ratings7.553 Ratings
    Subscription-based notifications00 Ratings7.057 Ratings
    ITSM collaboration and documentation00 Ratings6.750 Ratings
    Ticket creation and submission00 Ratings9.074 Ratings
    Ticket response00 Ratings8.074 Ratings
    Self Help Community
    Comparison of Self Help Community features of Eworks Manager and Oracle Service
    Feature
    Eworks Manager
    -
    Ratings
    Oracle Service
    7.3
    74 Ratings
    External knowledge base00 Ratings6.865 Ratings
    Internal knowledge base00 Ratings7.774 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Eworks Manager and Oracle Service
    Feature
    Eworks Manager
    -
    Ratings
    Oracle Service
    7.2
    76 Ratings
    Customer portal00 Ratings7.569 Ratings
    IVR00 Ratings7.635 Ratings
    Social integration00 Ratings4.746 Ratings
    Email support00 Ratings7.874 Ratings
    Help Desk CRM integration00 Ratings8.654 Ratings
    User Ratings
    Eworks ManagerOracle Service
    Likelihood to Recommend
    -
    (0 ratings)
    5.1
    (89 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (9 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (5 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (4 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (11 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)