Genesys Cloud AI

Genesys Cloud AI

15 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Genesys Cloud AI	Score9.3 out of 10	N/A	Based on technology acquired with Exceed.ai, Genesys Cloud AI consists of an AI sales assistant and AI chatbot featuring dynamic lead nurturance and lead qualification process support.	N/A

Pricing

Genesys Cloud AI

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Pricing Offerings
Genesys Cloud AI
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	Genesys Cloud AI
Considered Both Products	Genesys Verified User Chose Genesys Cloud AI Exceed.ai feels much more polished and feature-rich, including options such as pre-qualifications and the ability to schedule a calendar invite/meeting with a sales representative while Gorgias is designed more as a chatbot to feed FAQ responses and automated messages, without … Incentivized Helpful? Verified User Chose Genesys Cloud AI For the moment, Exceed.ai is suitable for our business needs; however, I have used boost.ai at a previous organisation and found it to be more intuitive and easier to set up than Exceed.ai. Another advantage boost.ai has over Exceed is the use of a no-code environment which … Incentivized Helpful? Deepak Kumar Senior Developer in Information Technology at Backlsh (Information Technology & Services, 11-50 employees) Chose Genesys Cloud AI Our biggest issue with Pipedrive was during the implementation process. We quickly found their programming to be not that good, so we decided to switch to Exceed.ai It is an intelligent virtual assistant tool that can help you with your daily activities. Whether it is … Incentivized Helpful? Philipp Pettit Software Engineer in Information Technology at Cynopsis Solutions (Information Technology & Services, 51-200 employees) Chose Genesys Cloud AI Exceed.ai, Conversica, Tact.ai, and Qualified are highly scalable, flexible, and ideal for automated customer tracking and engagement, vary in price, offer great integrations, and unique features (features that should be explored to find the right option for your needs). Incentivized Helpful? Abhishek Jain Programmer Analyst in Engineering at The Smartcube (Computer Software, 201-500 employees) Chose Genesys Cloud AI HubSpot works perfectly well too. Feature of getting the notification on Email open rate and click rate is good. But email marketing on Exceed.ai is far better and customer support is great too. Exceed.ai's ability to handle mass outreach to a large number of people at once. … Incentivized Helpful? Verified User Chose Genesys Cloud AI Verse was the other platform we tried and there were too many issues and a lack of 24/7 outreach. Exceed.ai is customizable and incredibly helpful to our sales team. We love how we've been able to select a lead cadence and provide our own types of responses for the Exceed.ai … Incentivized Helpful? Verified User Chose Genesys Cloud AI Exceed.ai was a better vendor to work with long term and was very great through the whole negotiation process and implementation. Their sales team and support were awesome to work with. Some of their competitors were bully sales people and didn't have our best interest at … Incentivized Helpful? Ravi Chahar Customer Education/Founder in Customer Service at BloggingLove (Information Technology & Services, 1-10 employees) Chose Genesys Cloud AI Our team has used Intercom for a while but the interface didn't seem so appealing. With a new design and clear navigation, Exceed.ai is better. The conversation is quite good with Exceed.ai as compared to Drift. Drift is amazing, no doubt. But Exceed.ai seems better for our … Incentivized Helpful? Verified User Chose Genesys Cloud AI Exceed is easier to setup and at a totally different (lower) price point. I would go with Exceed any day. Incentivized Helpful? Verified User Chose Genesys Cloud AI Exceed is flexible and configurable. The assistant actually scheduled meeting on reps calendars and it supports both chat and email. Great value to money and flexible business terms. And, I was amazed how good the NLP works. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
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	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
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User Ratings
	Genesys Cloud AI
Likelihood to Recommend	8.5 (15 ratings)
Support Rating	10.0 (2 ratings)