TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Exotel

    Score6 out of 10
    Mid-Size Companies (51-1,000 employees)
    Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI. The platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications.

    $200

    5 months Validity

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Pricing
    ExotelGoogle Voice
    Editions & Modules
    Dabbler
    $200
    5 months Validity
    Believer
    $500
    11 months Validity
    Influencer
    $1000
    11 months Validity
    Custom
    Get in touch
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Offerings
    Pricing Offerings
    ExotelGoogle Voice
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ExotelGoogle Voice
    Cloud PBX
    Comparison of Cloud PBX features of Exotel and Google Voice
    Feature
    Exotel
    -
    Ratings
    Google Voice
    4.4
    51 Ratings
    Hosted PBX00 Ratings8.423 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings5.226 Ratings
    User templates00 Ratings1.419 Ratings
    Call reports00 Ratings5.044 Ratings
    Directory of employee names00 Ratings1.725 Ratings
    Call Management
    Comparison of Call Management features of Exotel and Google Voice
    Feature
    Exotel
    -
    Ratings
    Google Voice
    8.1
    65 Ratings
    Answering rules00 Ratings8.044 Ratings
    Call recording00 Ratings10.051 Ratings
    Call park00 Ratings6.422 Ratings
    Call screening00 Ratings7.459 Ratings
    Message alerts00 Ratings9.063 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Exotel and Google Voice
    Feature
    Exotel
    -
    Ratings
    Google Voice
    7.2
    43 Ratings
    Video conferencing00 Ratings7.021 Ratings
    Audio conferencing00 Ratings7.038 Ratings
    Video screen sharing00 Ratings5.613 Ratings
    Instant messaging00 Ratings9.326 Ratings
    Mobile apps
    Comparison of Mobile apps features of Exotel and Google Voice
    Feature
    Exotel
    -
    Ratings
    Google Voice
    5.0
    61 Ratings
    Mobile app for iOS00 Ratings5.044 Ratings
    Mobile app for Android00 Ratings5.049 Ratings
    User Ratings
    ExotelGoogle Voice
    Likelihood to Recommend
    6.0
    (3 ratings)
    9.0
    (71 ratings)
    Likelihood to Renew
    5.0
    (1 ratings)
    9.3
    (7 ratings)
    Usability
    6.0
    (1 ratings)
    9.0
    (9 ratings)
    Support Rating
    6.0
    (1 ratings)
    7.0
    (35 ratings)
    Implementation Rating
    5.0
    (1 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.0
    (1 ratings)