FacilityBot vs. SolarWinds Service Desk (SSD)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 FacilityBot | Score10 out of 10 | N/A | FacilityBot is a messaging-first smart facilities management system, designed to make interactions as convenient as possible for all users. FacilityBot has features of a mobile CMMS system such as fault reporting, preventive maintenance checklists, and asset management, and it also allows flexible configurations, such as configurable request forms and workflows, that allow adaption to an organisation’s unique building workflows. The digital connection established with building occupants also… | N/A |
 SolarWinds Service Desk | Score7.7 out of 10 | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A |
| FacilityBot | SolarWinds Service Desk | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| FacilityBot | SolarWinds Service Desk | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.0 |
| Likelihood to Renew | - | 6.5 |
| Usability | - | 8.0 |
| Availability | - | 8.7 |
| Performance | - | 8.9 |
| Support Rating | - | 8.0 |
| In-Person Training | - | 9.1 |
| Online Training | - | 8.2 |
| Implementation Rating | - | 8.9 |
| Configurability | - | 7.3 |
| Ease of integration | - | 4.5 |
| Product Scalability | - | 8.9 |
| Vendor post-sale | - | 8.2 |
| Vendor pre-sale | - | 7.7 |