FastSpring vs. Upzelo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FastSpring
Score 9.0 out of 10
N/A
FastSpring is an ecommerce solution with features such as subscription billing and customer relationship management.N/A
Upzelo
Score 0.0 out of 10
N/A
Upzelo helps subscription businesses reduce churn and increase retention, through real-time data, customised offers and better customer feedback. Boasting a sophisticated flow builder, Upzelo enables subscription businesses to create cancellation experiences and retention offers, which are designed to make customers want to stay subscribed. Upzelo is able to process cancellations and offers by making a secure connection with a Stripe or Recurly account, using API…N/A
Pricing
FastSpringUpzelo
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
FastSpringUpzelo
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe offer pricing on a monthly and annual basis. If you pay annually you save 10%.
More Pricing Information
Community Pulse
FastSpringUpzelo
Considered Both Products
FastSpring
Chose FastSpring
We are getting the best possible support from the FastSpring team, even within a few hours. But with Stripe, and others, we had to wait for days to resolve the simple issue.
Chose FastSpring
FastSpring provides an easier solution, and definitely a much better fit for our configuration, which doesn't require a lot of power, just an easy workflow with a single product to purchase, to provide the most straightforward experience to the user.
With FastSpring we have been …
Chose FastSpring
Compared to Paddle – FastSpring has much more experience in the e-commerce solution market. They already patched many things that Paddle might still go through.

And Avangate is just very user-unfriendly (In my personal opinion). Their dashboard and checkout are just outdated. …
Chose FastSpring
I have previously used PayPal - but customers complained because they thought they had to set up a PayPal account. Other customers didn't think that PayPal was as professional looking overall as FastSpring. PayPal is fine for accepting ebay auction payments, but businesses who …
Chose FastSpring
I have been using FastSpring consistently for the past nine years, and I cannot now recall what other products I considered when I selected FastSpring. I am not currently aware of any other company that would handle my type of business any better than FastSpring.
Chose FastSpring
With this new "Risk Assessment Fee," FastSpring is just the same as your average e-Commerce platform.
Upzelo

No answer on this topic

Best Alternatives
FastSpringUpzelo
Small Businesses
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 7.9 out of 10
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 7.9 out of 10
Medium-sized Companies
Sage Intacct
Sage Intacct
Score 8.6 out of 10
Sage Intacct
Sage Intacct
Score 8.6 out of 10
Enterprises
Salesforce Revenue Cloud
Salesforce Revenue Cloud
Score 8.8 out of 10
Salesforce Revenue Cloud
Salesforce Revenue Cloud
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FastSpringUpzelo
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
FastSpringUpzelo
Likelihood to Recommend
FastSpring is better option for small business and enterprises as well. But if you're a single person managing a person, or don't have a developer on your team, you may need to hire one to integrate the platform on your site, otherwise, it works great on all the parts. Have integrations with Apple, Google and Amazon Pay and accept most of the cards. And handles and tax automatically, which is a plus.
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Pros
  • FastSpring makes the process of selling ebooks from my website quite painless and virtually invisible for me. I let FastSpring handle all details of the transactions, and I rarely have to get involved directly with the customers who purchase the books.
  • FastSpring is very responsive with respect to technical and customer support. I have had a few occasions when a customer was having difficulty completing a purchase transaction, and FastSpring has always been responsive and helpful in resolving such problems quickly and efficiently.
  • FastSpring offers a flexible set of options for customizing ordering pages that can be included in my website. There are many options, such as promotional coupons, discounts, multiple file downloads, and others.
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Cons
  • FastSpring uses 2 separate GUIs for store owners. Some features work with one GUI implementation and not the other one.
  • Some other providers do provide lower credit card processing fees, compared with FastSpring. But I have been very happy dealing with FastSpring overall in terms of support and overall usability - so I am happy to continue using FastSpring. If I was selling 10x or 100x my current sales volume, I might consider a change, but I have no plans to change at the present time.
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Alternatives Considered
Compared to Paddle – FastSpring has much more experience in the e-commerce solution market. They already patched many things that Paddle might still go through. And Avangate is just very user-unfriendly (In my personal opinion). Their dashboard and checkout are just outdated. As a software company that builds and sells software via online in 2018 – we need to implement a fresh and simple experience for our potential customers. FastSpring offered this and Avangate didn't.
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No answers on this topic
Return on Investment
  • Great impact on the cost efficiency of the payments.
  • Good impact on the "abandoned cart" users: we could reach out to such users and in several cases re-add them as paying users.
  • Good impact on customer support: FastSpring support is extremely helpful and available, in very rapid times.
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No answers on this topic
ScreenShots

Upzelo Screenshots

Screenshot of Performance Dashboard; A complete overview of Upzelo including how much revenue you have saved thanks to Upzelo.Screenshot of Audience Analysis; Find out what type of users are looking to cancel so that you can reduce your churn.Screenshot of Customer Flow; You decide what discounts you would like to give to audiences based on their usage of your product.