Fetch vs. Harvest

Fetch was a great upgrade for us when we started using it since we were moving from a paper/email based manual expense system. It would probably work well for a smaller company with a few departments. We pretty quickly hit a wall with it where it essentially met our needs, but we had to live with many limitations. Again, it was an improvement from a manual expense system, but there could have been more detail to the expense reporting options to handle standard situations. A few months ago Fetch announced that they were ceasing operation. I'm not sure if they were shifting directions or if they got acquired, but the expense reporting system we used went away.

Incentivized

Harvest is ideally suited for a variety of scenarios, particularly in the realms of freelance or consulting work, where accurate hour tracking for billing is crucial. It excels in small to medium businesses managing team projects, allowing for effective resource allocation and time management across multiple concurrent projects. For budgeting and forecasting, Harvest provides valuable data, aiding in accurately estimating the duration and cost of future projects based on past data. It's also highly beneficial for remote or distributed teams, thanks to its cloud-based platform that facilitates seamless coordination. Additionally, its detailed reporting features enhance client transparency, fostering trust through clear communication of time spent on projects. However, Harvest may be less suitable for larger enterprises with complex integration needs or specialized industries requiring more niche features. Small startups or individuals on tight budgets might find the cost challenging, especially if they don't fully utilize all its features. Lastly, for those needing only basic time tracking, simpler or free tools might be more appropriate, making Harvest an unnecessary expenditure for basic needs.

Incentivized

• Receipt capture accuracy is awesome - I was proofing them at first and never finding errors, so stopped doing that entirely
• Simple categories - Expenses get divided into Submitted, Approved, and Paid. Extremely easy to see the status of submissions at a glance.
• Email receipt capability - You can just email receipts to receipts@fetchmoney.com and it automatically connects to your account

• Consistently making updates to better serve their wide variety of users
• Allows for a decent amount of customization - you can put in different tasks for different departments, you can put in project costs on a one-time or recurring basis to compare time to money, etc.
• It's pretty easy to pull customizable reports to fit what data you want to look at.

Incentivized

• The UI could use a refresh.
• I'd like to see a place to save connections rather than accessing from "recent connections" every time I open Fetch.

Incentivized

• We would love to see Harvest build a feature for more detailed proposals that could be signed by the client and then automatically be turned into a billable invoice. The estimate falls short of this for larger projects.
• Sending an invoice directly to the client from the Harvest dashboard can sometimes fail. Because it's coming from a spoofed email- some clients never get the invoice because it get's trapped in their spam folder.

Incentivized

Again, just a minor compatibility issues using with other platforms such as Basecamp, but it does do everything promised. The only downfall we have found is having to create a job in both platforms and then connecting them later vs being able to create a project once and having them automatically connect.

Incentivized

I have not actually had any customer support issues as the product just works for me and I have not needed it. So using that as the basis of making my assessment on support I would reckon the team are pretty responsive and attentive to customer needs. I have only used the solution on Chrome and Android so have no idea what the experience is like on other browsers or phone operating systems.

Incentivized

Fetch is just simpler and works well for all the applications we require out of it. The price point is low and we don't really have any reason to shop around or find something else unless a new version of macOS becomes incompatible with Fetch.

Incentivized

Everhour is just very rudimentary and ugly. It did the okay for time tracking and basic reports — but it wasn’t very intuitive and could’ve been a lot more elegant. You couldn’t edit other users time or make corrections it was just a data pull and that was it.

Open air is even worse. it’s like something out of 1985. Extremely ugly and not at all easy to use. It fulfilled the basic requirement of tracking time and we did not use it for anything else. When they raised the price to eight grand a year, despite our limited use of it’s functionality. We quickly dropped them.

Incentivized

• The biggest I would say is the hard-to-quantify benefit for employees to be able to deal with receipts easily - plus, constantly be informed about the status of their reimbursements and the speed at which they are getting money back. People finally don't hate the experience of expensing anymore!
• Accounting's time spent on expense reimbursements is, I would say, reduced by 1-2 hours / week.

• Better tracking of time for projects = better quotes for clients! In turn, they trust us more, because we're only billing for the time used and projects completed.
• We can also have clear conversations with employees about productivity and provide feedback with real numbers that the employee has control over.

Incentivized