figshare vs. Freshdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 figshare | N/A | N/A | Figshare is a repository where users can make their data, papers, code, media and other research outputs available in a citable, shareable and discoverable manner. Research outputs can be shared privately with collaborators or made public in the name of open research or to comply with funder and publisher mandates. All research outputs made public receive a DOI making them citable with the most liberal Creative Commons license where possible. Figshare stores any type of file and visualizes… | N/A |
 Freshdesk | Score8.7 out of 10 | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Incident and problem management |
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| figshare | Freshdesk | |
|---|---|---|
| Likelihood to Recommend | - | 8.7 |
| Likelihood to Renew | - | 8.0 |
| Usability | - | 8.0 |
| Availability | - | 4.6 |
| Performance | - | 5.5 |
| Support Rating | - | 7.6 |
| In-Person Training | - | 8.2 |
| Online Training | - | 8.1 |
| Implementation Rating | - | 8.6 |
| Configurability | - | 5.4 |
| Contract Terms and Pricing Model | - | 6.4 |
| Ease of integration | - | 7.6 |
| Product Scalability | - | 5.5 |
| Professional Services | - | 6.4 |
| Vendor post-sale | - | 6.8 |
| Vendor pre-sale | - | 6.9 |