Worldpay from FIS vs. Worldline Global Collect

World pay from FIS is well suited to help our clients with storing credit cards on file in the software, memberships, offers a variety of payment options, etc. Typically it can be less suited for smaller businesses who are getting better rates from their local banks in town, compared to what World Pay can offer them.

Incentivized

Ingenico ePayments is probably one of the biggest players in the world of Payment Gateways. It provides a lot of out-of-the-box features and payment solutions that are always appreciated by any consumer. It's PSD2 compliant and works worldwide, so you don't have to worry if your website is going international. Integration, however, could be tricky if you are not using a technology supported by the platform.

Incentivized

• Vantiv's credit card processing terminal is very straightforward, easy to use, and fast.
• Vantiv's credit card dispute portal provides beneficial information regarding disputes and chargebacks. Even the customer number associated with the charge is provided, which cuts down on time needed to research conflicts.
• The Vantiv homepage/dashboard is structured in a very easy to navigate fashion.

Incentivized

• Provides lots of out of the box payments methods
• Has native extensions for Magento 2 and Salesforce Commerce Cloud
• Has a usable admin intefrace

Incentivized

• The account teams that are assigned are not technical.
• It can be very hard to get answers if you talk to the wrong person.
• There is long lead times in account set up.

Incentivized

• Look and feel
• More information about the transaction/payments
• Cost of the tool

Incentivized

As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

Incentivized

Easy! Easy! Easy!

Incentivized

Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.

Incentivized

We looked at using Authorize.Net and we went with Worldpay because it was most similar to our US backend. If we started from scratch, we would have harmonized and done both US and international on the same gateway as it would have simplified our overall landscape from implementation.

Incentivized

Thye are kinda like the bigger company of the one we talked to with the most robust network and the biggest employee count. They were that "oil tanker" in the industry. With that we had a lof of features, but also it felt like they were not on the cutting edge of features in technology.

Incentivized

• Duplicate charges have caused untold damage to our reputation
• I've spent a ridiculous amount of time trying to fix WP problems with AND without tech support help
• We switched POS systems from CenterEdge to Roller, but issues persist
• The problems we experience have been so vast that we will never know the true cost of the negative impact WorldPay has had on our business.

• Fast response time to customers
• Keeping fraud low

Incentivized