Fiserv Wealth Management Network vs. Mule ESB

They offer almost every single thing a financial institution would need for their core business allows you to save quite a bit of money by bundling everything together. Fiserv has greatly increased the speed in which they roll out new banking product. From a banking software platform, they are the best in the business.

Incentivized

Well Suited for:

• REST APIs.
• Rapid API Development.
• Most suitable for integration with SFDC.
• Batch processing.
• Parallel processing.

Less appropriate for:

• Integration with Database.
• Exposing SOAP services.
• Small organizations, because it is super costly.

Incentivized

• R&D is fantastic as they have the resources
• Online resources to help figure things out
• Easy to navigate

Incentivized

• As an ESB it provides great flexibility to add/remove systems in the integration easily. Highly scalable.
• Supports any kind of system to be integrated, Supports Java.
• Lightweight.

Incentivized

• Cost ... it's definitely not the cheapest option out there. the way pricing is itemized and a separate upcharge for each add-on gets annoying. They can probably bundle things a little better and offer a discount on the bundled products
• the volume of system updates and changes is nauseating at times and we have to prepare and test accordingly every time there is a scheduled update. that takes up a lot of resources; quarterly updates to products would be much easier.
• more responsive support and ideally more stable support engineers ... it seems like turnover is high in their support roles and that impacts customer success and MTTR.

Incentivized

• Logging the Database query in production with out changing the log4j level

Incentivized

I can't name any other competitors that we considered because I have signed multiple NDAs that prohibit me from doing so. I can say that the decision to go with Fiserv WMN was in large part because we have other Fiserv Products and as a result, we already have a strong established relationship with Fiserv (and First Data for that matter, before they were acquired by Fiserv)

Incentivized

Hands down, Mule is more cost-effective than Informatica, either on-prem or cloud, and the value only goes up form there. Reusability and ease of creation makes in-house training simple and the end result is we leverage Mule for much more than what we initially considered it for. Having used Oracle and TIBCO before as well, I find they are the tools of yesterday, not able to keep up in terms of functionality or price. Jitterbit would be a more relevant comparison, but Mule won out in the bake-off we did between them.

Incentivized

• Speed of service is greatly improved across partners. I believe our MTTR for service requests has improved by 30-40%
• Standardized platform for our staff which translates to better retention and a lower training effort.
• Cost is the negative impact ... it goes without saying that using Fiserv is much more expensive to the manual alternative which is very human resource intensive but low cost. But that's to be expected ...we're just trading time for money.

Incentivized

• Created a means to have a synergy with developers - quickly made us productive
• Ease of integration with Mule connectors - quicker releases
• Initial configuration was a challenge. Would have been more challenging without Mule Support

Incentivized