Five9 Intelligent Virtual Agent vs. SAP NetWeaver BPM

Five9 Intelligent Virtual Agent

SAP NetWeaver BPM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Five9 Intelligent Virtual Agent	Score 9.9 out of 10	N/A	Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.	N/A
SAP BPM	Score 7.0 out of 10	N/A	SAP NetWeaver Business Process Management is a business process management offering and application infrastructure. It supports joint modeling of processes, central process execution via a Java-based engine, provision of interfaces for users, and integration of business rules into processes.	N/A

Pricing

Five9 Intelligent Virtual Agent

SAP NetWeaver BPM

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Five9 Intelligent Virtual Agent	SAP BPM
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Five9 Intelligent Virtual Agent	SAP NetWeaver BPM
Considered Both Products	Five9 Intelligent Virtual Agent SM steven mikutel Information Technology Auditor Chose Five9 Intelligent Virtual Agent It does an excellent cost-effective job Incentivized Helpful?	SAP BPM SS Shiv Shivakumar Acquisitions Leader Chose SAP BPM I found the initial setup of NetWeaver is much simpler than other products especially in an SAP environment where we have SAP ERP/HRM/CRM as it can be well integrated with other SAP products. The only drawback is the need/dependency on SAP Portal. It is better suited in an … Incentivized Helpful? Verified User Anonymous Chose SAP BPM While Winshuttle is comparable, they are really two different tools in that Winshuttle is a hang-on tool while BPM is a catalyst tool. With WS, workflows start in SAP, flow to Winshuttle, and back in SAP (at least with my limited experience). In BPM, everything is housed in the … Helpful?

Features

Five9 Intelligent Virtual Agent

SAP NetWeaver BPM

Reporting & Analytics

Comparison of Reporting & Analytics features of Product A and Product B
	Five9 Intelligent Virtual Agent - Ratings	SAP NetWeaver BPM 10.0 Ratings 20% above category average
Dashboards	00 Ratings	10.00 Ratings
Standard reports	00 Ratings	10.00 Ratings
Custom reports	00 Ratings	10.00 Ratings

Process Engine

Comparison of Process Engine features of Product A and Product B
	Five9 Intelligent Virtual Agent - Ratings	SAP NetWeaver BPM 10.0 Ratings 18% above category average
Process designer	00 Ratings	10.00 Ratings
Process simulation	00 Ratings	10.00 Ratings
Business rules engine	00 Ratings	10.00 Ratings
SOA support	00 Ratings	10.00 Ratings
Process player	00 Ratings	10.00 Ratings
Support for modeling languages	00 Ratings	10.00 Ratings
Form builder	00 Ratings	10.00 Ratings
Model execution	00 Ratings	10.00 Ratings

Collaboration

Comparison of Collaboration features of Product A and Product B
	Five9 Intelligent Virtual Agent - Ratings	SAP NetWeaver BPM 10.0 Ratings 17% above category average
Social collaboration tools	00 Ratings	10.00 Ratings

Content Management Capabilties

Comparison of Content Management Capabilties features of Product A and Product B
	Five9 Intelligent Virtual Agent - Ratings	SAP NetWeaver BPM 10.0 Ratings 20% above category average
Content management	00 Ratings	10.00 Ratings

Best Alternatives
	Five9 Intelligent Virtual Agent	SAP NetWeaver BPM
Small Businesses	Fin by Intercom Score 8.5 out of 10	Square 9 Softworks Score 9.1 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Square 9 Softworks Score 9.1 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	CMW Platform Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Five9 Intelligent Virtual Agent	SAP NetWeaver BPM
Likelihood to Recommend	9.0 (0 ratings)	10.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	7.0 (0 ratings)
Support Rating	- (0 ratings)	5.0 (0 ratings)

User Testimonials
	Five9 Intelligent Virtual Agent	SAP NetWeaver BPM
Likelihood to Recommend	It works great in the pre-qualify area Incentivized SM steven mikutel Information Technology Auditor Read full review	If your organization is heavily invested in SAP as an enterprise wide solution already, BPM is really your only option. Solid, seamless integration, smooth workflow, and data trails for business analysis are impeccable. If you aren't already heavily invested, key questions to ask would be - Am I using too big a hammer? The results are impressive, no doubt, but the integration of BPM is demanding. A less-demanding, more intutive tool like Winshuttle or even AR Projekt that hooks in to SAP might be a simpler option Verified User Anonymous Read full review
Pros	pre qualify processing real time analytics scores calls quality Incentivized SM steven mikutel Information Technology Auditor Read full review	Integrated well with SAP ERP/CRM Comes with adequate tools that help define business rules/processes and also monitoring them and managing exceptions Incentivized SS Shiv Shivakumar Acquisitions Leader Read full review
Cons	more training would be good documentation and case study materia; Incentivized SM steven mikutel Information Technology Auditor Read full review	Live readings would be nice. Easier to maneuver Work with all systems with the press of one keystroke Incentivized Stephanie Chapman Team Leader Read full review
Likelihood to Renew	No answers on this topic	As a big fan of SAP in general, the BPM solution fits right in with all the other things SAP does well, and does it with incredible efficiency Verified User Anonymous Read full review
Support Rating	No answers on this topic	We have our own tech support for systems, I would say they probably could use more training on it, I don't really think it's anything regarding the SAP system, but more the knowledge they have on the system itself. It seems to take longer for them to fix any issues we may come across. Incentivized Stephanie Chapman Team Leader Read full review
Alternatives Considered	It does an excellent cost-effective job Incentivized SM steven mikutel Information Technology Auditor Read full review	I found the initial setup of NetWeaver is much simpler than other products especially in an SAP environment where we have SAP ERP/HRM/CRM as it can be well integrated with other SAP products. The only drawback is the need/dependency on SAP Portal. It is better suited in an environment where SAP ERP is running. Incentivized SS Shiv Shivakumar Acquisitions Leader Read full review
Return on Investment	pre qualify process is big real time analytics are great Incentivized SM steven mikutel Information Technology Auditor Read full review	I don't handle ROI so I cannot tell you that. It's definitely helpful for our business. Works across the organization. Incentivized Stephanie Chapman Team Leader Read full review
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