Flowla vs. SnapEngage

Flowla

Flowla

0 Reviews and Ratings

SnapEngage

SnapEngage

26 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Flowla	Score 0.0 out of 10	Mid-Size Companies (51-1,000 employees)	Flowla offers collaborative digital sales rooms for sellers and buyers. It automates the mid-funnel from the very first call, to onboarding and renewals, with a human always in the loop and in control. When Flowla's AI agents are in action, they: - Auto-generate business cases, mutual action plans, and handoff notes - Identify economic buyers in the deal…	$49 per month per seat
SnapEngage	Score 7.5 out of 10	N/A	SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are…	$60 includes 4 agents licenses

Pricing

Flowla

SnapEngage

Editions & Modules

Pro: $49
per month per seat
Team: $79
per month per seat (minimum 5 seats)
Enterprise: Custom

Business: 60/month
includes 4 agents licenses
Plus: 140/month
includes 8 agent licenses, premium integrations
Premier: 420/month
includes 16 agent licenses, premium integrations, advanced features

Offerings

Pricing Offerings
Flowla	SnapEngage
Free Trial
No	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

Enterprise plans are also available and are custom tailored to the business' specific needs.

More Pricing Information

Community Pulse
	Flowla	SnapEngage
Considered Both Products	Flowla No answer on this topic	SnapEngage MM Melissa McCormack Senior Manager Customer Experience Chose SnapEngage I believe SnapEngage is a more comprehensive tool. Incentivized Helpful? Jillian Kreider Communications Specialist and TLS Sales Chose SnapEngage We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went … Incentivized Helpful? MJ Michael Jacobson Manager E-Services Chose SnapEngage I don't remember other agencies we tested, as we opted for SnapEngage more than 3 years ago. Incentivized Helpful? Verified User Anonymous Chose SnapEngage SnapEngage is the only chat tool we have implemented so far at Cloudera. For the last 1-2 years it has solved the business problem without any issues from our users, so it seems pretty good to me, as an admin! Incentivized Helpful? Alec Dibble Growth Engineer Chose SnapEngage I selected Snapengage primarily based on its price and Salesforce integration. I believed, when I was evaluating options, that Snapengage had the best integration for the lowest cost. It also had several other features that were required like Javascript integration. Incentivized Helpful? Jessica Goode Marketing Manager/Head Recruiter Chose SnapEngage I actually didn't demo any other products when deciding to go with SnapEngage. Incentivized Helpful? Chad Johnson Optimization Manager Chose SnapEngage I have not utilized any other products in this space. Incentivized Helpful? Daniel Calabrese Sales Development Manager Chose SnapEngage We only used SnapEngage. I never saw enough of a problem to evaluate or switch over to other solutions. Incentivized Helpful?

Best Alternatives
	Flowla	SnapEngage
Small Businesses	Lead411 Score 9.1 out of 10	Gist Score 9.5 out of 10
Medium-sized Companies	Paperflite Score 9.3 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Paperflite Score 9.3 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Flowla	SnapEngage
Likelihood to Recommend	- (0 ratings)	7.5 (0 ratings)
Likelihood to Renew	- (0 ratings)	9.0 (0 ratings)
Support Rating	- (0 ratings)	5.0 (0 ratings)

User Testimonials
	Flowla	SnapEngage
Likelihood to Recommend	No answers on this topic	It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent. Incentivized Verified User Anonymous Read full review
Pros	No answers on this topic	Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner. We can see which of our team members are available, busy, or not-available. Ability to see some biographical information of chatters and to sync information with Salesforce. Incentivized Verified User Anonymous Read full review
Cons	No answers on this topic	The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?! Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler! Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service. Incentivized Jessica Goode Marketing Manager/Head Recruiter Read full review
Support Rating	No answers on this topic	I have never needed to contact them for support. Incentivized MM Melissa McCormack Senior Manager Customer Experience Read full review
Alternatives Considered	No answers on this topic	We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system. Incentivized Jillian Kreider Communications Specialist and TLS Sales Read full review
Return on Investment	No answers on this topic	It has allowed us to provide more service with a much smaller team than our phone team. It provides us with data helpful to not only ourselves, but our marketing team as well. It's customizable so it allows us to create and update our platforms immediately when needed. Incentivized MJ Michael Jacobson Manager E-Services Read full review
ScreenShots	Flowla Screenshots	SnapEngage Screenshots