FocalScope vs. Freshdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 FocalScope | N/A | N/A | FocalScope is a help desk and contact center software that promotes collaboration and scalable personalisation. This omnichannel communications platform helps organizations to centralise all customer support conversations across email, voice, SMS, live chat, and WhatsApp. Features: Email ticketing: Designed to suppot customer service Live chat: An online presence with live chat AI Chat bots, Email bots and Voice bots: Provide instant… | $39 per month |
 Freshdesk | Score8.7 out of 10 | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Contact us for customised enterprise pricing plans. Free 30-day trial available on enquiry. | — | ||||||||||||||
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| FocalScope | Freshdesk | |
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| Likelihood to Recommend | - | 8.6 |
| Likelihood to Renew | - | 8.0 |
| Usability | - | 8.0 |
| Availability | - | 4.6 |
| Performance | - | 5.5 |
| Support Rating | - | 7.6 |
| In-Person Training | - | 8.2 |
| Online Training | - | 8.1 |
| Implementation Rating | - | 8.6 |
| Configurability | - | 5.4 |
| Contract Terms and Pricing Model | - | 6.4 |
| Ease of integration | - | 7.7 |
| Product Scalability | - | 5.5 |
| Professional Services | - | 6.4 |
| Vendor post-sale | - | 6.8 |
| Vendor pre-sale | - | 6.9 |