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FocalScope vs. Genesys PureConnect (discontinued)

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FocalScope

Genesys PureConnect (discontinued)

216 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FocalScope

    		N/AN/AFocalScope is a help desk and contact center software that promotes collaboration and scalable personalisation. This omnichannel communications platform helps organizations to centralise all customer support conversations across email, voice, SMS, live chat, and WhatsApp. Features: Email ticketing: Designed to suppot customer service Live chat: An online presence with live chat AI Chat bots, Email bots and Voice bots: Provide instant…

    $39

    per month

    Genesys PureConnect (discontinued)

    Score6.8 out of 10
    		N/AGenesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud.N/A
    Pricing
    FocalScopeGenesys PureConnect (discontinued)
    Editions & Modules
    subscription
    $39.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    FocalScopeGenesys PureConnect (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsContact us for customised enterprise pricing plans. Free 30-day trial available on enquiry.—
    More Pricing Information
    Features
    FocalScopeGenesys PureConnect (discontinued)
    Contact Center Software
    Comparison of Contact Center Software features of FocalScope and Genesys PureConnect (discontinued)
    Feature
    FocalScope
    -
    Ratings
    Genesys PureConnect (discontinued)
    7.9
    64 Ratings
    Agent dashboard00 Ratings6.755 Ratings
    Validate callers00 Ratings7.548 Ratings
    Outbound response00 Ratings8.541 Ratings
    Call forwarding00 Ratings7.756 Ratings
    Click-to-call (CTC)00 Ratings8.043 Ratings
    Warm transfer00 Ratings8.357 Ratings
    Predictive dialing00 Ratings8.036 Ratings
    Interactive voice response00 Ratings8.045 Ratings
    REST APIs00 Ratings7.037 Ratings
    Call scripts00 Ratings8.539 Ratings
    Call tracking00 Ratings7.755 Ratings
    Multichannel integration00 Ratings9.044 Ratings
    CRM software integration00 Ratings8.038 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of FocalScope and Genesys PureConnect (discontinued)
    Feature
    FocalScope
    -
    Ratings
    Genesys PureConnect (discontinued)
    5.5
    54 Ratings
    Inbound call routing00 Ratings6.551 Ratings
    Omnichannel inbound routing00 Ratings6.539 Ratings
    Recording00 Ratings4.552 Ratings
    Quality management00 Ratings4.546 Ratings
    Call analytics00 Ratings3.043 Ratings
    Historical reporting00 Ratings5.052 Ratings
    Live reporting00 Ratings6.548 Ratings
    Customer surveys00 Ratings8.035 Ratings
    Customer interaction analytics00 Ratings5.030 Ratings
    User Ratings
    FocalScopeGenesys PureConnect (discontinued)
    Likelihood to Recommend
    -
    (0 ratings)
    5.3
    (116 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.6
    (12 ratings)
    Usability
    -
    (0 ratings)
    7.3
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.8
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    4.0
    (12 ratings)
    In-Person Training
    -
    (0 ratings)
    8.2
    (4 ratings)
    Online Training
    -
    (0 ratings)
    8.3
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.1
    (7 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    8.1
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.8
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.8
    (3 ratings)