FogBugz vs. Sentry

Fogbugz is great for case-and-task based businesses. If your business has hundreds of weekly anticipated tasks that exist, such as processes to get files converted, Fogbugz can manage these processes very well. For our team, we knew each week that we would have about 500 tasks or orders to get processed. Fogbugz helped us break down these projects, get them assigned evenly throughout the team, and easily see who is working on what task. FogBugz is also good for tracking unanticipated tasks like bugs, making notes, flowcharts, and categorizing if the problem is a bug, feature request, etc. For us, it was just the best at nailing down those anticipated tasks.

Incentivized

[Sentry] is honestly an amazing product. It allows us to detect errors in real time complete with stack traces and any extra accompanying information the developer wants to provide in the alert. With the alerting into Slack it has allowed us to quickly triage and tag in people who need eyes on a specific issue. It would be really useful in any Saas product environment.

Incentivized

• Good for documenting
• Good for attaching things

Incentivized

• It collects very detailed information on problems that happen to our users while using the platform
• It supplies very good tools in order to aggregate the collected data and analyze it
• It integrates with Slack, making it easier to "monitor it in real time"

Incentivized

• Workflow capability is very limited to the original implementation, could use a refresh and extension of the capabilities
• UI/UX needs improvement. This was in the works prior to purchase by DevFactory, and has taken a back seat to backend improvements that rightfully needed to be fixed first.
• Pricing model doesn't fit our usage very well, so we're paying for full-featured users for everyone even though the majority of Users only need to submit Cases and modify the Wikis, and our small percentage of Users are in Dev and need all features.

Incentivized

• if we could decrease the costing via some kind of sampling of errors.
• sometimes same error is in loop and Sentry will count all the events for pricing if there is any way this can be reduced.
• self hosted capabilities or using own storage to reduce cost.

Incentivized

FogBugz is made for the Developers who actually use it every day, while JIRA is made for the C-Suite who oversees them but has little idea of the finer points of daily dev tasks. In reality, most don't fit into the mold of JIRA tickets, and the summarized information that C-Suite is reviewing is incomplete or skewed. There is also an outstanding issue since 2004 that JIRA refuses to implement despite wide user support, the merging of tickets. You can see the open ticket with the JIRA team here: https://jira.atlassian.com/browse/JRACLOUD-3592

Incentivized

We actually ended up using both because New Relic is a more robust overall IT infrastructure monitoring product. However, sentry is more developer oriented on the backend and more client friendly on the front end as far as showing results and the dashboard etc. It can provide product level insights that New Relic does not.

Incentivized

• Less downtime of jobs. It is each person's responsibility to check their list to see if they have any pending work.
• When people are out sick or busy, a supervisor can easily shift work from one person to another who many have time to cover work.
• Management has a quick view into seeing what is happening with a job and can use it as a tool to request addiional resources as needed.

• Error tracking is a must in any modern dynamic website or app. By looking into the error notifications I'm able to fix errors before anyone even has a chance to complain about them!
• Surprisingly, many website issues aren't showing up in Sentry, because they don't trigger exceptions. I'm interested in seeing if I can use Sentry to catch manually-triggered exceptions for "undesirable states" that my website can find itself in. Of course, that means I have to figure out how to have my client code recognize that it's in an undesirable state...

Incentivized