Forcepoint Secure Web Gateway vs. GoGuardian Admin

Over the years, [in our experience], the maintenance of the Forcepoint Web Security solution proved to be more cumbersome and troublesome with each version upgrade. In addition, it did not transition well to support the large increase of remote workers. We also experienced weird incompatibilities with the client. We have since replaced this solution with Zscaler Internet Access, a cloud-based secure web gateway solution with a client that behaves as expected, is more flexible, and requires significantly less administration.

Incentivized

GoGuardian Admin took the pressure off of IT to deal with filtering and gave control to the building admin. No longer does IT have to check if the website is appropriate or if the building principal wants to allow it. They take care of it on their own! Put ownership of internet use back on the building admin instead of IT, since it was always a classroom management problem, not a technology problem.

Incentivized

• This package is one of the few that offers a category, quota time, that allows us to limit certain categories and or websites for staff that would normally be blocked for customers and may not be something that is needed in their day to day job duties. We allow staff one hour a day, broken down into six 10 min increments, to visit sites for shopping, travel arrangement and other areas that are more of a personal need than a business need.
• Forcepoint has a wide selection of categories that can be enabled, quota timed or restricted at a top-level or you can go more granular and drill down to subcategories to allow for only partial access.

Incentivized

• Web Filtering
• Chromebook Livefeed/Monitoring
• GoGuardian Admin technical support is fantastic, and is always available
• Ease of creating individual policies based on Google Admin Console OU

Incentivized

• The user access logs contain a lot of useless information. I understand this is very hard to tackle as I've seen this across any product that logs web activity.
• I would like to see more customization options of website block pages.

Incentivized

• The system cannot inform our team about cyber bullying or harassment.
• Students can still play some games if those games are loaded to a Google Site.
• There are times when a Chromebook that hasn't been restarted in a while will not show up online. This is problematic as students do not restart as much as they should.

Incentivized

It is very stable, the organisation has "locked in" the product and has no plans to change or try another product. We have already renewed our 2019-2020 licenses. It is user friendly and people catch on easily when they first use it. The only downtime is when we install Microsoft updates! It has excellent reporting which help in determining how the organisation's Internet is used and also during both internal and external IT audits.

Incentivized

Does what we need it to do and more in a very cost-effective manner. Relatively easy to use and great customer support. They are quick and clear and will walk you through things in real time.

Incentivized

Despite the intimidating Linux CLI when you use the appliance for troubleshooting, the web security usability compensates as most of the Administration of the system is done there. It is GUI based and has an easy to use UI where one can navigate around rather easily like getting reports, checking alerts, looking the whole setup under deployment to check if all services are running in one place though there are other parts to the system.

Incentivized

The is a quick first response to acknowledge your issue and the Engineers never take more than two hours to fix an issue and we hardly get issues looking at the fact that the system is pretty stable. There is also a robust Knowledge Base in the site for known problems.

Incentivized

GoGuardian support is the best in the business. Within seconds of the business day I can chat with a human being about any issue.

Incentivized

Research known issues with upgrading from the Support Knowledge base, this will enable you avoid road blocks along the way and reduce your dependence on Forcepoint Support

Incentivized

To be honest, once using Forcepoint for our Web Security, I have not wanted to look anywhere else. The dashboard gives me quick insight of threats, productivity, and bandwidth usage. Again, this is a layer in my security and it fills many holes. I feel safe and I do like I can just let it do its thing

Incentivized

GoGuardian is the industry leader in this space. We have been a client for six years and have never had an issue with the product or support. We've investigated other options, but have found the feature set, ease of use, and reliability is unmatched.

Incentivized

• We have had potential malware outbreaks prevented because of Forcepoint Web Security
• Questionable access of certain materials on the internet has been prevented because of our implementation
• The organization's network resources now have more bandwidth because of the restrictions the application provides

Incentivized

• It has allowed us to deploy thousands of devices for home and on-premises use successfully. Without this cloud filtering, we would be stuck.
• The theft recovery piece has allowed us to get our assets back from students that have left the district or that have misused them.

Incentivized