Forcepoint Secure Web Gateway vs. Webroot DNS Protection

Over the years, [in our experience], the maintenance of the Forcepoint Web Security solution proved to be more cumbersome and troublesome with each version upgrade. In addition, it did not transition well to support the large increase of remote workers. We also experienced weird incompatibilities with the client. We have since replaced this solution with Zscaler Internet Access, a cloud-based secure web gateway solution with a client that behaves as expected, is more flexible, and requires significantly less administration.

Incentivized

Webroot is very easy to setup and configure, while offering some fantastic best of breed protection. It can do a lot and offer enough to a business quick enough to justify its cost very quickly and effectively. The DNS protection on offer is very well suited and will grow alongside the organisation.

Incentivized

• This package is one of the few that offers a category, quota time, that allows us to limit certain categories and or websites for staff that would normally be blocked for customers and may not be something that is needed in their day to day job duties. We allow staff one hour a day, broken down into six 10 min increments, to visit sites for shopping, travel arrangement and other areas that are more of a personal need than a business need.
• Forcepoint has a wide selection of categories that can be enabled, quota timed or restricted at a top-level or you can go more granular and drill down to subcategories to allow for only partial access.

Incentivized

• Policies by IP, Groups, and even by device.
• Cloud based, no hardware.
• Protects at the domain which helps support our at workstation level protection.

Incentivized

• The user access logs contain a lot of useless information. I understand this is very hard to tackle as I've seen this across any product that logs web activity.
• I would like to see more customization options of website block pages.

Incentivized

• No discount for using both the AV and the DNS filtering
• Redirection is pretty slow
• As Webroot is a company that caters to the SMB and customers looking for a cheap solution, the threat protection is not that great compared to some of its competitors

Incentivized

It is very stable, the organisation has "locked in" the product and has no plans to change or try another product. We have already renewed our 2019-2020 licenses. It is user friendly and people catch on easily when they first use it. The only downtime is when we install Microsoft updates! It has excellent reporting which help in determining how the organisation's Internet is used and also during both internal and external IT audits.

Incentivized

Despite the intimidating Linux CLI when you use the appliance for troubleshooting, the web security usability compensates as most of the Administration of the system is done there. It is GUI based and has an easy to use UI where one can navigate around rather easily like getting reports, checking alerts, looking the whole setup under deployment to check if all services are running in one place though there are other parts to the system.

Incentivized

The is a quick first response to acknowledge your issue and the Engineers never take more than two hours to fix an issue and we hardly get issues looking at the fact that the system is pretty stable. There is also a robust Knowledge Base in the site for known problems.

Incentivized

Research known issues with upgrading from the Support Knowledge base, this will enable you avoid road blocks along the way and reduce your dependence on Forcepoint Support

Incentivized

To be honest, once using Forcepoint for our Web Security, I have not wanted to look anywhere else. The dashboard gives me quick insight of threats, productivity, and bandwidth usage. Again, this is a layer in my security and it fills many holes. I feel safe and I do like I can just let it do its thing

Incentivized

It's pretty similar when you compare it to the DNS filters of other AV vendors. They're all additional offerings to the core solution of an AV. I would say if you're on Trend Micro and you're thinking of moving to Webroot, it's really a sideways step, but it's certainly a big improvement to have this product over nothing at all. It's pretty cheap, easy to manage, and definitely offers value for money due to the big leap in security this will give your business

Incentivized

• We have had potential malware outbreaks prevented because of Forcepoint Web Security
• Questionable access of certain materials on the internet has been prevented because of our implementation
• The organization's network resources now have more bandwidth because of the restrictions the application provides

Incentivized

• It is a centralized platform, easy to use, completely affordable. It provides a completely positive return on investment by providing a higher level of security and better performance for our organization.