| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Forethought | N/A | Forethought provides customer service automation that helps support teams. It infuses generative AI powered by Large Language Models (LLMs), at each stage of the customer support journey: resolving common cases , predicting and prioritizing cases, and assisting agents with relevant knowledge. | N/A | |
 Pure Chat by Ruby | N/A | Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand. | $10 per month |
| Forethought | Pure Chat by Ruby | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Forethought | Pure Chat by Ruby | |
|---|---|---|
| Considered Both Products | Forethought No answer on this topic | Pure Chat by Ruby  Matthew Gehrman Agency Principal Chose Pure Chat by Ruby Most chat products are pretty similar in terms of functionality, it comes down to price and function. I've reviewed Olark and LiveChat when we were searching the marketplace for comparison purposes and both services were very comparable in functionality and pricing however it …  Toby Mei Senior Marketing Analyst Chose Pure Chat by Ruby Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions. |
| Forethought | Pure Chat by Ruby | |
|---|---|---|
| Small Businesses |  LocaliQ Score 9.0 out of 10 |  Gist Score 9.5 out of 10 |
| Medium-sized Companies |  Piper the AI SDR by Qualified Score 9.2 out of 10 |  Genesys DX (discontinued) Score 10.0 out of 10 |
| Enterprises |  Conversica Score 9.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Forethought | Pure Chat by Ruby | |
|---|---|---|
| Likelihood to Recommend | - (0 ratings) | 8.6 (0 ratings) |
| Forethought | Pure Chat by Ruby | |
|---|---|---|
| Likelihood to Recommend | No answers on this topic |
Toby Mei Senior Marketing Analyst |
| Pros | No answers on this topic |
Toby Mei Senior Marketing Analyst |
| Cons | No answers on this topic |
Matthew Gehrman Agency Principal |
| Alternatives Considered | No answers on this topic |
Matthew Gehrman Agency Principal |
| Return on Investment | No answers on this topic |
Matthew Gehrman Agency Principal |
| ScreenShots |