FreeConferenceCall.com vs. Google Voice

I think that FreeConferenceCall.com is well suited for anyone, really. They do a great job at providing options for all types of scenarios-from basic phone calls to now offering the video conference. The only time I think that it might not be as advantageous to use is when there are only 2 people that are needing to connect-in that case it's just as easy to direct dial

Incentivized

[Google Voice is] great if you have a workforce that needs to make calls for business purposes from their personal mobile device, while keeping their personal phone number private. If you have a large company with its own telecom system, it probably won't be necessary if employees already have their own landlines or separate work phones.

Incentivized

• Clear calls, it is easy to hear no matter how many participants are on the call.
• Does not kick participants off, we have up to 40 people on the call and it works fine.
• Easy to remember, the phone number and code is the same so it is easy for staff to recall.
• No busy signals, we can always get through to set up call.

Incentivized

• Google Voice has been great for setting up additional phone lines and numbers.
• The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
• Google Voice allows us to have multiple phone numbers and lines for specific business purposes.

Incentivized

• Recently callers cannot get onto the call
• Users on the call get bumped off
• Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
• I found customer service representatives rude and dismissive

• It can be tricky to configure exactly how you want it. If you are particular about which voicemail greeting goes to which number, and how it appears when it rings through to the phone - it can take a good amount of work to set it up properly.

Incentivized

It is so user friendly.

Incentivized

It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice

I am and have been extremely pleased with my use of this product.

Incentivized

I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.

Incentivized

I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.

Incentivized

They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.

Incentivized

It's a no brainer!

Incentivized

It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype

Incentivized

FreeConferenceCall.com is much cheaper than Zoom overall and on a per-user count. We also believe the ease of use is more beneficial with FreeConferenceCall vs. Zoom. It is easier to set up than Zoom and offers quicker support. Being the admin of the call is also super easy.

Incentivized

Google Voice at the peak of its adoption did serve as a very real and effective solution. However bugs persisted, and innovation lacked, and support for the product soon declined. However, there are several other solutions provided that focus on making one product as best as it could be. Google made it clear to me as a customer, that this was a backup for a backup. When you look at the simplicity on its own, it appears to be fantastic, however as you dive deeper, and experience its lack of smooth edges, you find that it's been built by engineers who were given a scope, rather than solving for a use case and listening to customer feedback. Many of the other solutions available on the market, see this opportunity. This is why voice communication is a growing SaaS vertical, albeit competitive. Understanding the customer here is key, and Google understands what drives value to the larger organization. As a business owner, I understand, that when a business has to allocate resources, another department, or service suffers. Unfortunately this product feels to be the one that has met that fate

Incentivized

• Saved time on having to meet sales reps in person.
• Goal setting and objectives are much clearer when being able to talk with someone when seeing them. Not having to correct mistakes or clarify things later on because things "weren't clear" isn't much of an issue when a video conference is used.
• Being able to utilize a free option is the ultimate ROI - it costs nothing!

Incentivized

• Google Voice has saved us a lot of time in regards to overall productivity.
• Google Voice allows us to operate at a greater scale than without it.
• Google voice allows us to track which advertisements are working best.
• Google Voice allows us to spend less time listening to voicemails.

Incentivized