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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshchat

    Score8.8 out of 10
    N/AA solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.

    $0

    per month free for up to 10 agents

    Pricing
    Freshchat
    Editions & Modules
    Growth
    $19
    per month (billed annually) per agent
    Pro
    $49
    per month (billed annually) per agent
    Enterprise
    $79
    per month (billed annually) per agent
    Offerings
    Pricing Offerings
    Freshchat
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional Details—
    More Pricing Information
    Community Pulse
    Freshchat
    Considered Both Products
    Freshworks Inc
    Chose Freshchat
    I've used the above as an agent and to be fair I inherited Freshdesk when I took my role over. I stuck with it as it does what it says on the tin, it has some good functionality and a good price for what you can get all in if you include Freshdesk too.
    Incentivized
    Chose Freshchat
    Freshchat is way above it’s competitor in features and printing all inclusive support 24/7 ready for our business all this at all lower cost what can you ask for more this helped up be more efficient and allowed us to take our business to the next level all client and user were …
    Incentivized
    Chose Freshchat
    Freshchat provided best possible tool at best possible price.
    Incentivized
    Chose Freshchat
    Freshchat has better integration because of the Fresh suite where the crm is connected t freschhat making information centralized. Also, there is the ticketing system for fresh that helps understand user communication history. Plus WhatsApp is now possible and easier to setup …
    Incentivized
    Chose Freshchat
    The advance feature of the product
    The usability and feasibility of the tool
    Customer experience point of view is really good.
    Incentivized
    Chose Freshchat
    selected to tie in with our main ITSM tool, and as such we did not on this occasion survey the market place
    Incentivized
    Chose Freshchat
    We have used a self-developed solution for the same purpose with full in-house development however the features vs the value that freshchat provided were worth the selection, freshchat achieved overall better performance and received gemerally more praise, some key advantages …
    Incentivized
    Chose Freshchat
    Freschat has all the basics we need to offer this channel to our customers.
    Incentivized
    Chose Freshchat
    Most of our customers prefer to use the Slack app. They also prefer to use it to communicate directly with our Client Success Team for strategic questions/consulting rather than using it to escalate support related issues. Freshchat is great because having it directly in the UI …
    Incentivized
    Chose Freshchat
    Freshchat stands out as a strong live chat and messaging solution, especially for live customer support. Compared to Zendesk Explore, which is a tool specifically designed for analytics and reporting. Freshchat is designed for instant communication with customers, making it a …
    Incentivized
    Chose Freshchat
    Its under the same company Freshworks which allows integrations
    Incentivized
    Chose Freshchat
    Honestly, Freshchat was the first choice from the beginning since we were already using Freshdesk ticketing system and we wanted a smooth integration between the products. While we explored a few products, we quickly tested Freschat and sticked to it.
    Incentivized
    Chose Freshchat
    Only did a preliminary investigation as were a Freshdesk user prior, so was an extension of the great offering from Freshdesk
    Incentivized
    Chose Freshchat
    Freshdesk messaging is a chat world whereas Freshdesk is a ticketing world.
    Incentivized
    Chose Freshchat
    We reviewed Zendesk with Freshdesk, but decided to stick with Freshdesk as it works better with our platform.
    Incentivized
    Chose Freshchat
    I have not used other messaging apps like Freshchat messaging. I did look at other options when evaluating if I would use Freshchat and it was apparent that Freshchat was the most cost-effective option with the highest potential for customization and the most features that …
    Incentivized
    Chose Freshchat
    I haven't used any products like Freshdesk Messaging
    Incentivized
    Chose Freshchat
    because i found Freshdesk is very easy in using , have a usability way , and can show me the priority of the chats easily , i can see all the information and details i need through it , freshdest is the best chat contact i use , its really amazing and its features make it very …
    Incentivized
    Chose Freshchat
    Messaging across mediums - Freshchat integrates with majority of mainstream instant messaging apps. Like Facebook messenger, Telegram and WhatsApp . This makes it convenient for us to have a presence on the above-mentioned platforms and respond to messages from these platforms …
    Incentivized
    Chose Freshchat
    Freshdesk is better it has faster actions and no much options must be filed to solve the issue // what we need to solve the issue is filling 2 blocks and submit the issue to solve it /// having the abilty of contact with more than 3 clients on the same time.
    Incentivized
    Chose Freshchat
    Its easy to use and its very friendly. It requires very less time to train staff on it. Easy to track work and manage work on it. It is integrated with other tools which we can use use to chats done by the agents for their audit purposes. Loved working on it.
    Incentivized
    Chose Freshchat
    The interface of Freschat is quite well designed and structured which is not sluggish to use at all. Also, it has a very easy-to-use interface which makes it easy for the users to operate it. Other than that, Freshchat encompasses all the amazing features of contacting the …
    Incentivized
    Chose Freshchat
    Freshchat has thoroughly helped my business to maximize every action of a user on our platform by enabling us to engage visitors in the right manner by email and chatbots.
    Incentivized
    Chose Freshchat
    None
    Incentivized
    Chose Freshchat
    I have a lot of software already in my organization which we are using to handle different processes in the organization, Freshchat easily gets integrated with them and gives me all in one platform to manage all of my activities on one platform which is great help for me. It is …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Freshchat
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Freshchat
    Feature
    Freshchat
    6.5
    10 Ratings
    Chat history and transcripts7.010 Ratings
    Chat reporting6.210 Ratings
    Chat and web analytics6.39 Ratings
    User Ratings
    Freshchat
    Likelihood to Recommend
    8.1
    (34 ratings)
    Likelihood to Renew
    8.2
    (3 ratings)
    Usability
    7.1
    (10 ratings)
    Availability
    7.3
    (1 ratings)
    Performance
    7.3
    (1 ratings)
    Support Rating
    6.4
    (3 ratings)
    Implementation Rating
    7.3
    (2 ratings)
    Configurability
    4.5
    (1 ratings)
    Contract Terms and Pricing Model
    4.5
    (1 ratings)
    Ease of integration
    7.3
    (1 ratings)
    Product Scalability
    4.5
    (1 ratings)
    Professional Services
    4.5
    (1 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)