TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk Omni

    Score9.5 out of 10
    N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    Pricing
    Freshdesk Omni
    Editions & Modules
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    Offerings
    Pricing Offerings
    Freshdesk Omni
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Freshdesk Omni
    Considered Both Products
    Freshworks Inc
    Chose Freshdesk Omni
    Freshdesk was a better option for us in terms of price/performance standards. Its centralized system provides more suitable work load for our teams. The collaboration between the teams is very helpful.
    Incentivized
    Chose Freshdesk Omni
    Feature and functionality was similar to Zendesk but the initial cost was lower and they were very helpful with the initial configuration and deployment.
    Incentivized
    Chose Freshdesk Omni
    Cost and personlized support made them out of the crowd.
    Incentivized
    Chose Freshdesk Omni
    Feature-wise and user-friendly
    Incentivized
    Chose Freshdesk Omni
    1) Price is also a point to decide, other Service Providers were providing similar features but the prices were slightly on a higher side.
    2) Coming to feature comparison, JIRA offers whole lot of other features but currently we did not require them and Zoho had few less …
    Incentivized
    Chose Freshdesk Omni
    More user friendly and faster implementation
    Incentivized
    Chose Freshdesk Omni
    Better value for money with more flexibility on support and add-on packages.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Freshdesk Omni
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk Omni
    Feature
    Freshdesk Omni
    8.5
    1 Ratings
    Organize and prioritize service tickets9.11 Ratings
    Expert directory9.11 Ratings
    Subscription-based notifications7.31 Ratings
    Ticket creation and submission8.21 Ratings
    Ticket response9.11 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk Omni
    Feature
    Freshdesk Omni
    9.1
    1 Ratings
    External knowledge base9.11 Ratings
    Internal knowledge base9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk Omni
    Feature
    Freshdesk Omni
    7.3
    1 Ratings
    Customer portal9.11 Ratings
    IVR7.31 Ratings
    Social integration4.51 Ratings
    Email support7.31 Ratings
    Help Desk CRM integration8.21 Ratings
    User Ratings
    Freshdesk Omni
    Likelihood to Recommend
    7.3
    (1 ratings)
    Usability
    8.2
    (1 ratings)