Freshdesk vs. Genuity - GoGenuity.com
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshdesk | Score8.7 out of 10 | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
 Genuity - GoGenuity.com | Score10 out of 10 | Mid-Size Companies (51-1,000 employees) | For managing assets, vendor spend, usage and contracts to strategic sourcing and spend analysis, Genuity is a Technology Business Management platform designed to enable teams to spend smarter and maximize the value of every dollar a business spends. Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. The vendor states that their goal is to level the playing field by shining a… | $29.99 per Company |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | $29.99 One flat rate. Per company, per month. | ||||||||||||||
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| Freshdesk | Genuity - GoGenuity.com | |
|---|---|---|
| Likelihood to Recommend | 8.7 | 8.5 |
| Likelihood to Renew | 8.0 | - |
| Usability | 8.0 | - |
| Availability | 4.6 | - |
| Performance | 5.5 | - |
| Support Rating | 7.6 | - |
| In-Person Training | 8.2 | - |
| Online Training | 8.1 | - |
| Implementation Rating | 8.6 | - |
| Configurability | 5.4 | - |
| Contract Terms and Pricing Model | 6.4 | - |
| Ease of integration | 7.6 | - |
| Product Scalability | 5.5 | - |
| Professional Services | 6.4 | - |
| Vendor post-sale | 6.8 | - |
| Vendor pre-sale | 6.9 | - |