Freshdesk vs. Jeeva AI
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshdesk | Score8.7 out of 10 | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
 Jeeva AI | Score8.7 out of 10 | Mid-Size Companies (51-1,000 employees) | Jeeva AI is an agentic AI platform for anyone who sells. It gives sellers their time back by allowing sales teams to focus on tasks that require human connection while automating the processes that don’t. Instead of wasting reps' time on list-building, inbox triage, and manual follow-ups, Jeeva AI automates the entire revenue workflow: discovering and enriching leads, writing personalized multichannel outreach, handling inbound replies, scheduling meetings, prepping… | $1,000 per month |
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| Freshdesk | Jeeva AI | |
|---|---|---|
| Likelihood to Recommend | 8.7 | 8.9 |
| Likelihood to Renew | 8.0 | - |
| Usability | 8.0 | - |
| Availability | 4.6 | - |
| Performance | 5.5 | - |
| Support Rating | 7.6 | - |
| In-Person Training | 8.2 | - |
| Online Training | 8.1 | - |
| Implementation Rating | 8.6 | - |
| Configurability | 5.4 | - |
| Contract Terms and Pricing Model | 6.4 | - |
| Ease of integration | 7.6 | - |
| Product Scalability | 5.5 | - |
| Professional Services | 6.4 | - |
| Vendor post-sale | 6.8 | - |
| Vendor pre-sale | 6.9 | - |