TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk

    Score8.7 out of 10
    N/AFreshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…

    $0

    Up to 2 agents

    HelpDesk

    Score7.1 out of 10
    N/AHelpDesk is an online ticketing system that simplifies team workflows and enhances internal collaboration. Equipped with AI features, it optimizes responses and manages email overload through smart categorization. HelpDesk offers email and mail overload management through intelligent filtering and prioritization. With 256-bit SSL encryption, it provides a secure and reliable environment for enterprise customer…

    $34

    per month

    Pricing
    FreshdeskHelpDesk
    Editions & Modules
    Free
    $0
    Up to 2 agents
    Growth
    $15
    per month (billed annually) per agent
    Pro
    $49
    per month (billed annually) per agent
    Enterprise
    $79
    per month (billed annually) per agent
    Team
    $34
    per month per agent
    Business
    $59
    per month per agent
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    FreshdeskHelpDesk
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—15% discount for annual pricing.
    More Pricing Information
    Community Pulse
    FreshdeskHelpDesk
    Considered Both Products
    Freshworks Inc
    Chose Freshdesk
    We have using UVdesk previously before using Freshdesk, after utilizing UVdesk for a year, we initiated a comprehensive review for our customer support tools as our organizational requirement continued to evolve. Despite our prior experience with UVdesk, the evolving needs of …
    Incentivized
    LiveChat
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshdeskHelpDesk
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk and HelpDesk
    Feature
    Freshdesk
    8.6
    174 Ratings
    HelpDesk
    -
    Ratings
    Organize and prioritize service tickets9.2170 Ratings00 Ratings
    Expert directory8.0115 Ratings00 Ratings
    Subscription-based notifications8.43 Ratings00 Ratings
    ITSM collaboration and documentation7.64 Ratings00 Ratings
    Ticket creation and submission9.1170 Ratings00 Ratings
    Ticket response9.3170 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk and HelpDesk
    Feature
    Freshdesk
    8.0
    156 Ratings
    HelpDesk
    -
    Ratings
    External knowledge base8.0142 Ratings00 Ratings
    Internal knowledge base8.0145 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk and HelpDesk
    Feature
    Freshdesk
    8.3
    165 Ratings
    HelpDesk
    -
    Ratings
    Customer portal7.4141 Ratings00 Ratings
    IVR8.251 Ratings00 Ratings
    Social integration8.587 Ratings00 Ratings
    Email support9.4164 Ratings00 Ratings
    Help Desk CRM integration7.7101 Ratings00 Ratings
    User Ratings
    FreshdeskHelpDesk
    Likelihood to Recommend
    8.6
    (241 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.0
    (21 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (41 ratings)
    -
    (0 ratings)
    Availability
    4.6
    (5 ratings)
    -
    (0 ratings)
    Performance
    5.5
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    7.6
    (39 ratings)
    -
    (0 ratings)
    In-Person Training
    8.2
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.1
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.6
    (171 ratings)
    -
    (0 ratings)
    Configurability
    5.4
    (6 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    6.4
    (4 ratings)
    -
    (0 ratings)
    Ease of integration
    7.7
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    5.5
    (5 ratings)
    -
    (0 ratings)
    Professional Services
    6.4
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.8
    (4 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    6.9
    (4 ratings)
    -
    (0 ratings)