Freshdesk vs. Motadata ServiceOps
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshdesk | Score8.7 out of 10 | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
 Motadata ServiceOps | Score8.7 out of 10 | Small Businesses (1-50 employees) | Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization… | N/A |
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| Freshdesk | Motadata ServiceOps | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 9.1 |
| Likelihood to Renew | 8.0 | - |
| Usability | 8.0 | 9.1 |
| Availability | 4.6 | - |
| Performance | 5.5 | - |
| Support Rating | 7.6 | 9.1 |
| In-Person Training | 8.2 | - |
| Online Training | 8.1 | - |
| Implementation Rating | 8.6 | - |
| Configurability | 5.4 | - |
| Contract Terms and Pricing Model | 6.4 | - |
| Ease of integration | 7.7 | - |
| Product Scalability | 5.5 | - |
| Professional Services | 6.4 | - |
| Vendor post-sale | 6.8 | - |
| Vendor pre-sale | 6.9 | - |