Freshdesk vs. Planable
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Freshdesk | Score8.7 out of 10 | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
 Planable | Score6.2 out of 10 | N/A | Planable is a social media management tool built for team collaboration. It provides a single workspace to create content, show draft posts in context, collect feedback, move work to approval, and publish. The interface supports multi view options including calendar, feed, grid, and list, and offers collaboration with shareable views so external stakeholders can review without learning a new system. The platform centralizes posts and assets, reducing handoffs and keeping context intact for… | $33 per month per workspace |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | For the basic plan we have this description: 60 posts/ workspace/ month Unlimited users 4 social pages/ workspace 2 types of approval Feed & Calendar views 3 campaigns/ workspace Engagement add-on available Analytics add-on available For the Pro plan: 150 posts/ workspace/ month Unlimited users 10 social pages/ workspace 3 types of approval Feed, Calendar & Grid views 10 campaigns/ workspace Engagement add-on available Analytics add-on available Enterprise (Custom) Unlimited posts Multi-level approvals Feed, Calendar, Grid & List views Pay by bank/ wire transfer Dedicated account manager Unlimited campaigns SSO integration Engagement add-on available Analytics add-on available | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Publishing |
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| Account management |
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| Freshdesk | Planable | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 8.0 |
| Likelihood to Renew | 8.0 | - |
| Usability | 8.0 | 8.0 |
| Availability | 4.6 | - |
| Performance | 5.5 | - |
| Support Rating | 7.6 | 1.0 |
| In-Person Training | 8.2 | - |
| Online Training | 8.1 | - |
| Implementation Rating | 8.6 | - |
| Configurability | 5.4 | - |
| Contract Terms and Pricing Model | 6.4 | - |
| Ease of integration | 7.7 | - |
| Product Scalability | 5.5 | - |
| Professional Services | 6.4 | - |
| Vendor post-sale | 6.8 | - |
| Vendor pre-sale | 6.9 | - |